Shift Operations Coordinator

1 settimana fa


Milano, Lombardia, Italia Marriott A tempo pieno
Job Summary

As a Shift Operations Coordinator at Marriott International, you will be responsible for assisting staff with expediting problem payments, following up with guests regarding satisfaction with guest-related issues, and processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. You will also be responsible for processing all payment types, setting up accurate accounts for each guest upon check-in, and anticipating sold-out situations. Additionally, you will be required to block rooms in the computer, identify designated requirements and requests, and coordinate with Housekeeping to track readiness of rooms for check-in.

Key Responsibilities
  • Assist staff with expediting problem payments
  • Follow up with guests regarding satisfaction with guest-related issues
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys
  • Process all payment types
  • Set up accurate accounts for each guest upon check-in
  • Anticipate sold-out situations
  • Block rooms in the computer
  • Identify designated requirements and requests
  • Coordinate with Housekeeping to track readiness of rooms for check-in

Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience

About Marriott
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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