Customer Support Associate
2 settimane fa
CCH Tagetik is seeking a skilled Customer Support Specialist to join our dynamic team in Lucca. As a key member of our support function, you will provide exceptional customer service to internal and external clients, leveraging your problem-solving skills and technical expertise to resolve complex issues.
Key Responsibilities:
- Assist the team in delivering top-notch customer service, responding to inquiries, and resolving issues in a timely and professional manner.
- Develop a deep understanding of our systems and processes, enabling you to navigate multiple IT systems quickly and accurately.
- Collaborate with colleagues and clients to analyze application settings, recommend software usage best practices, and provide innovative solutions to complex challenges.
- Interact with customers through various channels, including the Support Portal, email, and phone, to provide frequent feedback on the status of each incident.
Requirements:
- Degree in Economics, Business Administration, Languages, or Humanities.
- Positive attitude, strong work ethic, and commitment to continuous improvement.
- Proficiency in MS Office and fluency in Italian and English (both written and spoken).
- Excellent problem-solving, customer service, and organizational skills.
- Ability to juggle multiple tasks and adapt quickly to new situations.
What We Offer:
- 6 months internship with opportunities to learn the latest technologies and work with top-notch clients.
- Flexible working hours and a flexible working policy.
- English classes and access to E-learning platforms.
- Development plans to help you steer your career path.
- Community and teambuilding events.
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