Customer Support Specialist

4 settimane fa

Lucca, Toscana, Italia Tagetik Software S.r.l. A tempo pieno

Unlock Your Potential in Customer Support

CCH Tagetik is seeking a talented and enthusiastic individual to join our dynamic Customer Support team in Lucca. As a Customer Support Specialist, you will play a vital role in delivering exceptional service to our clients, while also developing your skills and career ambitions.

Your Key Responsibilities:

  • Provide top-notch customer service to internal and external clients, ensuring their needs are met and exceeded.
  • Utilize our systems to respond to inquiries and follow-ups, demonstrating your ability to navigate complex IT systems.
  • Organize your workflow to meet customers' time frames and demands, showcasing your exceptional time management skills.
  • Learn to maintain and grow existing customer relationships by providing outstanding service, identifying opportunities for growth and improvement.
  • Collaborate with the team to analyze application settings, recommending software usage best practices and providing innovative solutions to complex challenges.
  • Interact with customers via various channels, monitoring the resolution process and providing frequent feedback on the status of each incident.

Your Qualifications:

  • Degree in Economics, Business Administration, Languages, or Humanities.
  • Positive attitude and interest in working within a team of diverse skills.
  • Proficiency in MS Office and fluency in Italian and English (both written and spoken).
  • Excellent problem-solving and customer service skills, with a strong work ethic and commitment to continuous improvement.
  • Ability to juggle multiple tasks and adapt quickly to new situations, with a strong focus on incident management and organizational skills.

What We Offer:

  • A 6-month internship where you will have the chance to learn the latest technologies and work with top-notch clients.
  • Flexible working hours and a flexible working policy, with the option to work from home or in the office.
  • English classes and full access to E-learning platforms, such as LinkedIn Learning.
  • Development plans to help you steer your career path, with opportunities for growth and advancement.
  • Community and team-building events, such as the global code games, network events, and Wolters Kluwer value days.

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