Quality Assurance Manager

3 giorni fa

Milano, Lombardia, Italia Otoqi A tempo pieno
Main Responsibilities

Otoqi is seeking a Quality Assurance Manager to join our team in Milan. As a key member of our operations team, you will be responsible for developing and implementing quality standards and guidelines for all logistics processes.

Key Tasks
  • Develop and implement quality standards and guidelines for all logistics processes
  • Ensure compliance with quality standards and regulations for all affiliates
  • Establish quality control procedures for vehicle handling, storage, and transportation
  • Conduct regular audits and inspections to ensure adherence to quality standards
  • Identify areas for improvement within logistics processes and implement changes to enhance efficiency and quality
  • Use data and feedback to continually refine and improve quality control procedures
  • Train staff on quality standards and procedures
  • Develop training materials and conduct workshops to ensure all team members understand and adhere to quality guidelines
  • Implement systems to monitor customer satisfaction and address any quality-related complaints or issues
  • Work to improve the overall customer experience by ensuring high-quality service delivery
Requirements
  • A degree in quality management, industrial engineering, logistics, or a related field
  • A strong background in quality management, preferably in the logistics service industry, with a proven track record of implementing and maintaining quality and security frameworks (5+ years of experience)
  • Familiarity with technology solutions related to quality and security, such as tracking systems and data management tools
  • Excellent analytical and problem-solving abilities to identify risks, assess current processes, and implement effective improvements
  • Strong project management skills and the ability to work as part of a team
  • Proactive in solving problems and addressing issues before they escalate
  • Fluency in English is required; proficiency in Italian/French/German is a plus
What We Offer

Otoqi offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed.

As a Quality Assurance Manager, you will have the opportunity to work with a talented team of professionals who are passionate about delivering high-quality services. You will be responsible for developing and implementing quality standards and guidelines for all logistics processes, ensuring compliance with quality standards and regulations, and establishing quality control procedures for vehicle handling, storage, and transportation.

We are looking for a highly motivated and experienced professional who is passionate about quality and logistics. If you are a team player with excellent analytical and problem-solving skills, we encourage you to apply for this exciting opportunity.

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