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Automotive Training Specialist

2 mesi fa


Milano, Lombardia, Italia Byd Europe A tempo pieno
About the Role

We are seeking a highly skilled Automotive Training Specialist to join our team in Italy. This is an exciting opportunity for a customer-focused individual to play a critical role in ensuring that our Italian customer-facing teams are fully skilled and equipped to deliver consistently outstanding and meaningful customer experiences.

Job Description

The successful candidate will be responsible for localizing, optimizing, and delivering sales training materials and content to ensure that our digital, retail, and dealer-based sales teams have the necessary knowledge, skills, attitudes, and behaviors to deliver excellence at every stage of our customer journey for passenger cars: from initial lead enquiry through to vehicle delivery and customer loyalty retention.

This role requires a comprehensive understanding of how to effectively develop teams and individuals to deliver an exceptional customer experience. The ideal candidate will have excellent coaching, training, communication, and interpersonal skills, with a proven track record of positive influence in teams.

You will be expected to develop and execute high-quality and impactful sales training for each of our New Energy Vehicle (NEV) models available in Europe. The training will be delivered in-person or virtually online, requiring close coordination with the sales, network development, and relevant teams in the NSC.

This position also involves working with internal and external stakeholders and subject matter experts to determine training needs and quickly identify, build, and implement training solutions based on the EU Training Master Plan (TMP).

You will be responsible for tracking and recording all training interventions conducted in the market and providing monthly training reports in time as required for centralized Europe-wide reporting.

In addition to the above, you will assume the role of Regional Training Partner for Italy, searching for, controlling, and advising on possible external agencies for collaboration in development, execution, or consultancy.

The salary for this role is approximately €65,000 per year, depending on experience.