Operational Excellence Manager

1 settimana fa


Roma, Lazio, Italia Vodafone A tempo pieno
Job Title: Operational Excellence Manager

Vodafone Business Technology Solutions is seeking a highly skilled Operational Excellence Manager to join our team. As a key figure in our organization, you will play a crucial role in supporting the evolution of our operating teams with a data-driven approach.

Key Responsibilities:
  • Design and develop a data-based approach and guidelines to keep main assurance indicators under control.
  • Coordinate proactive analysis and anomaly detection.
  • Define process automation on assurance workflows.
  • Define tool and system requirements across Enterprise Operations.
  • Oversee H&S process and partner audit.
  • Analyze products in terms of Cyber Security compliance according to ISO standard-based frameworks.
  • Define Big Deal service model.
  • Demand, cost control, and savings thanks to optimization.
Requirements:
  • Proven skills and experience (at least 5 years) on automation processes.
  • Experience in data analysis scope.
  • Data-driven mindset and change-driven approach.
  • Understanding of basic programming.
  • Team management experience.
  • Experience in process management and assurance processes.
  • Experience on Machine Learning algorithms (VIPATH, BLUEPRISM).
  • Experience on AI and ML and their application.
  • Experience on Business Intelligence software (Power BI, Tableau, QLIK, CELONIS).
  • Experience in budget management.
Key Performance Indicators:
  • Candidate will share main team's KPIs regarding service assurance.
  • He/she will be responsible for incoming issues reduction.
  • He/she will be responsible for cost saving thanks to automation and new software development.


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