Customer Quality Specialist

5 giorni fa


Monza, Lombardia, Italia Poltrona Frau A tempo pieno
Customer Quality Specialist

The Cassina Quality team is seeking a skilled professional to join their ranks as a Customer Quality Specialist. This role will be responsible for ensuring customer satisfaction by analyzing customer-related data, developing statistical reports, and working closely with planning and production units to resolve customer issues.

Main Responsibilities
  • Support the Customer Service team in resolving customer complaints and collaborating with other departments for resolution.
  • Analyze customer-related data and develop statistical reports to identify trends and areas for improvement.
  • Work closely with planning and production units to define corrective actions to resolve customer issues.
  • Collaborate with Supplier Quality to manage customer claims caused by external suppliers.
  • Visit Cassina and dealer showrooms to collect voice of customer feedback.
  • Understand customer expectations and needs to foster a customer-centric mindset within the company.
  • Prepare customer satisfaction surveys and analyze customer feedback.
  • Support the development and monitoring of field tests activities.

Requirements
  • Bachelor's degree in Engineering or a related field.
  • At least 2 years of experience in quality or customer-related roles, with previous experience in roles with direct customer contact being a plus.
  • Experience in international contexts in the design/luxury sector is a preferred requirement.
  • Curious and analytical mindset with excellent verbal and written communication skills.
  • Knowledge of basic quality tools and core principles, with a continuous improvement mindset.
  • Good English knowledge, with knowledge of a second language being a preferred requirement.
  • Interest in design and availability to business trips.


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Responsibilities The Customer Quality Assurance Specialist will be part of the Poltrona Frau Quality team and will report directly to the Quality Manager. This role is focused on all Customer-related initiatives within the team, aiming to enhance Customer satisfaction. Main Activities The individual in this position will engage in the following key...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Responsibilities The Customer Quality Assurance Specialist will be an integral part of the Poltrona Frau Quality team, reporting directly to the Quality Manager. This role focuses on enhancing Customer satisfaction through various Customer-related initiatives. Main Responsibilities The selected candidate will engage in the following key activities: ...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Responsibilities The Customer Quality Assurance Specialist will be an integral part of the Poltrona Frau Quality team, reporting directly to the Quality Manager. This role focuses on enhancing Customer satisfaction through various Customer-related initiatives. Main Responsibilities The selected candidate will engage in the following key activities: ...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    Responsibilities The Customer Quality Assurance Specialist will be part of the Poltrona Frau Quality team and will report directly to the Quality Manager. This role is focused on all Customer-related initiatives within the team, aiming to enhance Customer satisfaction. Main Activities The individual in this position will engage in the following key...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    About the RoleThe Customer Quality Specialist will join the Poltrona Frau Quality team and report directly to the Quality Manager. The primary goal is to increase customer satisfaction by managing all customer-related activities within the team.Main ResponsibilitiesSupport the Customer Service team in resolving customer complaints, collaborating with other...


  • Monza, Lombardia, Italia Poltrona Frau A tempo pieno

    About the RoleThe Customer Quality Specialist will join the Poltrona Frau Quality team and report directly to the Quality Manager. The primary goal is to increase customer satisfaction by managing all customer-related activities within the team.Main ResponsibilitiesSupport the Customer Service team in resolving customer complaints, collaborating with other...


  • Monza, Lombardia, Italia Thales A tempo pieno

    Job DescriptionJob Title: Quality Assurance SpecialistJob Summary:The Quality Assurance Specialist will play a crucial role in ensuring the quality of products and services at Thales. This position will be responsible for implementing and maintaining quality management systems, conducting audits, and ensuring compliance with industry standards and...


  • Monza, Lombardia, Italia Thales A tempo pieno

    Job DescriptionJob Title: Quality Assurance SpecialistJob Summary:The Quality Assurance Specialist will play a crucial role in ensuring the quality of products and services at Thales. This position will be responsible for implementing and maintaining quality management systems, conducting audits, and ensuring compliance with industry standards and...


  • Monza, Lombardia, Italia Nettowork Srl A tempo pieno

    About Nettowork SrlNettowork Srl is a leading Italian company established in 2016, specializing in providing customized services to meet the needs of its clients.Our team consists of experienced consultants who work closely with clients to ensure a smooth collaboration.Job Position: Quality Assurance SpecialistWe are seeking a Quality Assurance Specialist to...


  • Monza, Lombardia, Italia Adecco Italia A tempo pieno

    Job DescriptionAdecco Italia is seeking a highly skilled Quality Assurance Specialist to join our team in the pharmaceutical industry.Key Responsibilities:Batch Record Review: Conduct thorough reviews of GMP batches to ensure compliance with company procedures, quality standards, and regulatory requirements.Quality Surveillance: Monitor production activities...

  • Customer Care Specialist

    2 settimane fa


    Monza, Lombardia, Italia Adecco Italia A tempo pieno

    Job DescriptionJob Title: Customer Care SpecialistCompany: Adecco ItaliaJob Type: Full TimeIndustry: IndustrialLocation: MonzaJob SummaryWe are seeking a highly skilled Customer Care Specialist to join our team at Adecco Italia. As a Customer Care Specialist, you will be responsible for providing exceptional customer service and support to our clients in the...


  • Monza, Lombardia, Italia Adecco Italia A tempo pieno

    Job Title: Quality Assurance SpecialistAdecco Italia is seeking a Quality Assurance Specialist for a leading multinational company in the chemical and pharmaceutical industry.Job Summary:We are looking for a highly motivated and detail-oriented Quality Assurance Specialist to join our team. The successful candidate will be responsible for ensuring the...


  • Monza, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Quality Assurance Operations SpecialistAt Thermo Fisher Scientific, we're dedicated to making a difference in the world by helping customers find cures for cancer, protecting the environment, ensuring food safety, and delivering COVID-19 solutions. As a world-class leader in serving science, we're seeking a Quality Assurance Operations Specialist to join our...


  • Monza, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Job Title: Quality Specialist IIThermo Fisher Scientific is seeking a highly skilled Quality Specialist II to join our team. As a Quality Specialist II, you will play a critical role in ensuring the quality of our pharmaceutical products.Responsibilities:Ensure that all production activities are conducted in accordance with current US GMP, EU GMP, and...


  • Monza, Lombardia, Italia Randstad A tempo pieno

    Ricerca di un Quality Assurance SpecialistRandstad Inhouse Services, divisione di Randstad Italia spa, ricerca un Quality Assurance Specialist per multinazionale farmaceutica.Descrizione del ruoloIn base alle indicazioni del Quality on the Floor Team Leader e del Quality Operations Manager, la risorsa si occupa della Batch Record Review dei lotti GMP nel...


  • Monza, Lombardia, Italia Randstad A tempo pieno

    Descrizione del LavoroRicerciamo un Quality Assurance Specialist per seguire la produzione farmaceutica su 3 turni in un'importante azienda multinazionale terzista nel settore.ResponsabilitàEffettuare la revisione dei lotti GMP rilevanti e verificarne la conformità alle specifiche, alle procedure aziendali ed alle normative vigenti.Sorvegliare le attività...


  • Monza, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Quality Assurance Operations SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Operations Specialist to join our team at Thermo Fisher Scientific Inc. in Monza, Italy. As a world-class leader in serving science, we are dedicated to making a difference in the world by helping customers find cures for cancer, protecting the...


  • Monza, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Job DescriptionJob Title: Quality Assurance Operations SpecialistCompany: Thermo Fisher ScientificLocation: Monza, ItalyJob Type: Full-timeIndustry: BiotechnologyAbout Us: Thermo Fisher Scientific is a world leader in serving science, with a commitment to making a difference in the world by helping customers find cures for cancer, protecting the environment,...


  • Monza, Lombardia, Italia Thermo Fisher Scientific A tempo pieno

    Job DescriptionJob Title: Quality Assurance Operations SpecialistCompany: Thermo Fisher ScientificLocation: Monza, ItalyJob Type: Full-timeIndustry: BiotechnologyAbout Us: Thermo Fisher Scientific is a world leader in serving science, with a commitment to making a difference in the world by helping customers find cures for cancer, protecting the environment,...


  • Monza, Lombardia, Italia Nettowork Srl A tempo pieno

    Quality Engineer Job DescriptionNETtoWORK, an Italian company founded in 2016, operates in the services sector, providing customized services to meet customer needs.Our team relies on expert consultants in the field to support clients during the collaboration period.We are seeking a Quality Engineer to join our team.Main Responsibilities:Conduct incoming...