Lavori attuali relativi a Service Delivery Coordinator - Lodi, Lombardia - Hitachi Vantara Corporation
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Service Delivery Coordinator
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Lodi, Lombardia, Italia Hitachi Vantara Corporation A tempo pienoJob SummaryWe are seeking a highly skilled Service Delivery Coordinator to join our team at Hitachi Energy. As a key member of our OSS team, you will be responsible for overseeing the induction process, ensuring training materials are up-to-date, and providing support to the OSS team.Key ResponsibilitiesSupervise and manage the functional oversight of...
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On-Site Service Coordinator
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Lodi, Italia Hitachi Vantara Corporation A tempo pienoDescriptionIn your role as the OSS Coordinator, your responsibilities will encompass hiring and onboarding OSS specialists at various Hitachi Energy locations.You'll oversee the induction processes and ensure that training materials are current.Additionally, you will take charge of more intricate incidents and cases to provide support to the OSS team.As a...
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On-Site Service Coordinator
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Lodi (LO), Italia Hitachi Vantara Corporation A tempo pienoDescription In your role as the OSS Coordinator, your responsibilities will encompass hiring and onboarding OSS specialists at various Hitachi Energy locations. You'll oversee the induction processes and ensure that training materials are current. Additionally, you will take charge of more intricate incidents and cases to provide support to the OSS...
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Senior Project Engineer
2 settimane fa
Lodi, Italia https:www.energyjobline.comsitemap.xml A tempo pienoJob DescriptionThe quality and innovation of the engineering in our products, systems, and service offerings keeps our customers ahead. Developing solutions for our customers all over the world and working on our market-leading technologies will challenge and enrich your work experience and your mind.You will be a key member of the IMP (Integrated...
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Senior Project Engineer
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Lodi, Italia HITACHI ENERGY ITALY S.P.A. A tempo pieno```htmlDescription: The quality and innovation of the engineering in our products, systems and service offerings keeps our customers ahead. Developing solutions for our customers all over the world and working on our market-leading technologies will challenge and enrich your work experience and your mind. You will be a key member of the IMP...
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Senior Project Engineer
3 mesi fa
Lodi, Italia Hitachi Energy Italy S.P.A. A tempo pieno```html Description: The quality and innovation of the engineering in our products, systems and service offerings keeps our customers ahead. Developing solutions for our customers all over the world and working on our market-leading technologies will challenge and enrich your work experience and your mind. You will be a key member of the IMP (Integrated...
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Senior Project Engineer
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Lodi, Italia Https:Www.Energyjobline.ComSitemap.Xml A tempo pienoJob Description The quality and innovation of the engineering in our products, systems, and service offerings keeps our customers ahead. Developing solutions for our customers all over the world and working on our market-leading technologies will challenge and enrich your work experience and your mind.You will be a key member of the IMP (Integrated...
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Senior Project Engineer
3 settimane fa
Lodi, Italia Https:Www.Energyjobline.ComSitemap.Xml A tempo pienoDescription:The quality and innovation of the engineering in our products, systems, and service offerings keeps our customers ahead. Developing solutions for our customers all over the world and working on our market-leading technologies will challenge and enrich your work experience and your mind. You will be a key member of the IMP (Integrated...
Service Delivery Coordinator
2 mesi fa
About the Role
As a Service Delivery Coordinator at Hitachi Vantara Corporation, you will play a critical role in ensuring the smooth operation of our On-Site Service (OSS) team. Your responsibilities will encompass hiring and onboarding OSS specialists at various locations, overseeing induction processes, and ensuring that training materials are current.
Key Responsibilities
- Team Management: Supervise and manage the functional oversight of designated OSS specialists, including both internal and external team members.
- Knowledge Management: Develop, maintain, and publish relevant OSS knowledge articles within the SNOW platform.
- Site Communications: Ensure site-related communications are kept up to date, such as pIT Stop, organizational charts, and announcements.
- Resource Planning: Oversee resource planning and management tasks, including managing absence calendars, backfills, leaves, events, and dispatching site coverage.
- Operational Insights: Gather critical information concerning OSS operations, including the latest technological developments, communicating with wider team.
- Process Improvement: Identify issues and propose service improvements to OSS Regional Managers.
- Incident Management: Actively participate in resolving complex problems and major incidents as part of incident management.
- Event Coordination: Coordinate resources to support off-site meetings and events, particularly those occurring outside regular working hours.
- Workload Management: Monitor the workload of OSS engineers and adjust resource allocation as required.
- Assignment Management: Monitor and manage OSS assignment groups within the ServiceNow platform.
- Performance Reporting: Provide a monthly summary of service performance, including highlights, lowlights, ticket summaries, key performance indicators (KPIs), and prolonged tickets.
- Information Distribution: Distribute information to OSS engineers from other departments within the organization.
- Compliance: Ensure compliance with Health & Safety requirements, ethical standards, code of conduct, and moral principles.
- IT Support: Verify that the necessary IT equipment, tools, and access permissions are provided to OSS engineers.
- Operational Excellence: Recommend and implement measures to improve operations and customer service.
About You
- Education: Bachelor's degree or formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
- Experience: A minimum of five years of professional experience in IT support, with a track record of leading and managing teams of at least five individuals for a minimum of two years.
- Certification: Holds a valid ITIL certification.
- Communication Skills: Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
- Customer Service Orientation: Bring an outstanding customer service orientation as well as proven interpersonal and communication skills.
- Process Management: Experience in process management improvement in a technical environment.
- Work Authorization: Legal authorization to work in the applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.
