Service Delivery Specialist

3 settimane fa

Lodi, Lombardia, Italia Hitachi Vantara Corporation A tempo pieno

As a Service Delivery Specialist at Hitachi Vantara Corporation, you will play a key role in developing preliminary solutions and technical offers for electrical High Voltage Substation service, FACTS Service, and advanced Services. Your responsibilities will include collaborating with the Service Manager to implement Service sales strategy, penetrating the Installed Base, and promoting various upgrade, retrofit, and value-add solutions to benefit the customer.


Your responsibilities:

In this position, you will understand the channel strategy and establishment of related prices, prepare sales plans, and propose recovery plans when needed. You will generate Service sales leads and develop new market opportunities by utilizing market trend information, identifying, and exploring potential new service portfolios. Additionally, you will establish long-term customer relationships by understanding customer requirements and applicable regulations, demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM).

You will register customer feedback and ensure customer satisfaction throughout the sales process, implementing a lean Installed Base data management strategy interconnected with existing tools and tools being developed. You will define processes and automate IB data capture to the extent possible, supporting the processes in place with the service teams to structure how we capture and update IB data.

Work closely with others IB manager and the users for the business user perspective and end results, also with R&D for IS and automation development possibilities;Contribute to risk assessments related to price and quality.

Register required information into the appropriate customer database. Ensure technical reliability, safety, and cost-effective solutions to satisfy customer needs. Comply with health and safety directives. Live core values of safety and integrity, taking responsibility for your own actions while caring for your colleagues, and the business.


Your background:

Bachelor or Master degree in Electrical / Energy / Mechanical / Automation / Electronic Engineering;Excellent interpersonal and communication skills;Good analytical skills, proactivity, and customer-oriented mindset;Excellent ability to work in a team;Good knowledge of written / spoken English and Italian;Good knowledge of Microsoft Office.

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