Technical Support Specialist
1 mese fa
We are seeking a highly skilled Technical Support Specialist to join our team at Alstom Gruppe. In this role, you will provide technical support to maintenance activities on Railway Signalling Systems operated by our domestic and international customers.
About the RoleThe main purpose of the role is to provide technical expertise in global servicemaintenance contracts and to manage warranty obligations on projects in scope. You will be the technical customer interface and responsible for quality, cost, and delivery (QCD) KPIs.
Responsibilities- System performance monitoring
- Execution and supervision of HW and SW system upgrades
- Technical expertise with product engineering in case of unknown bugs or behavior
- Providing customer feedback to improve products and meet customer needs
- Providing training to customer maintenance staff
- Definition and implementation of maintenance and technical assistance plans
- Coordination and support to maintenance technicians on field
- Supporting service organization in defining maintenance strategies in tenders and offers
To succeed in this role, you should have:
- Degree in Electronics Engineering or equivalent
- Bachelor's degree in Mathematics/Physics considered
- Basic knowledge of electronic design principles and methodology
- Familiarity with common operating systems and net protocols (TCP/IP, ...)
- Ability to interpret electric drawings and schemes
- Capacity to use test tools (oscilloscope, wave generator, multimeter, etc...)
- Knowledge of railways signalling systems and principles
We offer a competitive salary of $90,000 - $110,000 per year, depending on experience. Benefits include health insurance, retirement plan, and paid time off.
How to ApplyInterested candidates should submit their resumes and cover letters for review.
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