Technical Support Specialist for Railway Signalling Systems

12 ore fa


Bologna, Emilia-Romagna, Italia Alstom Gruppe A tempo pieno
Overview

Alstom Gruppe is a global leader in the rail industry, committed to solving real-world mobility challenges and achieving international projects with sustainable local impact.

Estimated Salary

€60,000 - €80,000 per annum, depending on experience.

Job Description

The Technical Support Specialist will provide technical support to maintenance activities on Railway Signalling Systems operated by Alstom's domestic and international Customers. The role includes being the technical Customer interface in global service maintenance contracts and managing warranty obligations on projects in scope of Alstom Bologna.

Responsibilities and Accountabilities
  • System performance monitoring
  • Execution and supervision of HW and SW system upgrade
  • Technical expertise with product engineering in case of unknown bug or unknown behaviour
  • Providing Customer feedback to improve products and meet Customer needs
  • Providing training to Customer maintenance staff
  • Definition and implementation of Maintenance and technical assistance plans
  • Coordination and support to maintenance technicians on field
  • Providing support to Service organization in defining maintenance strategy in tenders and offers
  • Cooperation with product engineering in defining maintainability requirements during product design phase
Requirements
  • Degree in Electronics Engineering or equivalent
  • Basic knowledge of electronic design principles and methodology
  • Basic knowledge of most common operating systems
  • Basic knowledge of most common net protocols (TCP/IP, ...)
  • Capability to interpret electric drawings and schemes
  • Capability to use test tools (oscilloscope, wave generator, multimeter, etc...)
  • Knowledge of railways signalling systems and principles
  • Capability to perform analysis and relate information from different contexts
  • Capability to work in team and attitude to problem solving
  • Capability to work in stress and urgency conditions
Experience

At least two years of experience in an Electronic/Electromechanical company as onsite or remote technical assistance is desirable. New graduates will be evaluated.

Languages

Italian: excellent level written and spoken; English: good level written and spoken.



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