Senior Technical Operations Specialist
1 giorno fa
**Job Title:** Senior Technical Operations Specialist
**Location:** Italy
Overview:Proclinical is seeking a highly skilled Field Service Engineer to join our partnered client in Italy. This role involves providing technical support, installing and maintaining hardware, and resolving customer complaints.
Estimated Salary:€65,000 - €80,000 per annum, depending on experience.
Key Responsibilities:- Provide timely onsite technical assistance to customers and internal teams.
- Install, upgrade, repair, and maintain instrument systems.
- Maintain up-to-date service and training manuals, field service bulletins, and SOPs.
- Offer technical support to customers, junior engineers, colleagues, and contractors.
- C coordinate and prioritize service requests to ensure customer satisfaction.
- Manage inventory levels of service parts to promote first-time fixes.
- Collaborate with sales and marketing teams to coordinate new system placements and promote upgrades.
- Establish and maintain strong relationships with key customers.
- Ensure effective problem resolution and compliance with administrative responsibilities.
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