Customer Service Account Representative

3 settimane fa

Rovereto, Trentino-Alto Adige, Italia Dana A tempo pieno
Job Title: Customer Service Account

We are seeking a highly skilled and experienced Customer Service Account professional to join our team at Dana. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued customers.

Main Responsibilities:
  • Responsible for Order Fulfillment and Logistics processes of assigned customer accounts
  • Responsible for Customer Forecasting for assigned customers: consistency check of forecast, forecast planning in SAP
  • Responsible for Customer Master Data of assigned customers
  • Responsible for the Logistics communication with assigned customers
  • Participates to the editing of Logistics contracts for assigned customers
  • Responsible for Price List Update of assigned customers
Requirements:
  • University master degree
  • Even short experiences in well structured companies is a plus
  • Essential:
    • Excel (advanced user)
    • Fluent in English
    • Familiar with most common Office automation softwares (email, web browser)
  • Considered as a plus:
    • Other languages
    • SAP Sales & Distribution module
    • Fluent in other languages (i.e. German / French) is a plus
  • Soft skills:
    • Brilliant in communication
    • Ability to negotiate
    • Capacity to work in a Team
    • Proactive and willing to grow

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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