Application Service Delivery Manager

3 settimane fa


Monselice, Veneto, Italia Hitachi Vantara Corporation A tempo pieno
Job Role Overview:

As an Application Service Delivery Manager, you are responsible for maximizing the business value realization for the applications you manage by implementing the given priorities in the best way. This role manages a team of people, ensuring the delivery of an application, group of applications, or platform. Your Responsibilities include ensuring that the application has a proper strategic positioning in alignment with IT Enterprise Architecture and Global IT Domains, ensuring that the application has a proper license agreement for the planned user community in alignment with the application owner, and ensuring the application is registered within the CMDB, in line with the overall strategy and leveraging the asset registration ServiceNow capabilities. Additionally, you will ensure service delivery, particularly case resolution (incidents, requests) management, and ensure technical documentation availability and accuracy for the application(s) in scope. You will also manage contracts with external vendors, support the CDC with the Vulnerability Management Service to ensure timely and accurate identification and mitigation of potential vulnerabilities, and collaborate with x-functional teams to identify/mitigate vulnerabilities & develop remediation strategies to minimize potential adverse impacts. Furthermore, you will continuously monitor industry trends and emerging threats to improve the effectiveness of the Vulnerability Monitoring Service and ensure compliance with global cybersecurity standards and regulations. Finally, you will perform activities required by Internal Controls and ensure local applicable security requirements.


Your Experience:

  • Bachelors Degree in Computer Science or 5Yrs or more working experience in Application Management.
  • 5Yrs or more experience in Application Management, Development, and Application Run Operations.
  • Experience in one or more coding languages (e.g. Javascript, C++, Python, Java. Specify the languages relevant to the role)
  • Experience with development platforms (e.g. AWS, Azure, Salesforce, Pega, Docker, Kubernetes. Specify the languages relevant to the role)
  • Experience with functional domain where the application belongs to. (e.g. Finance, Engineering, Sales & Marketing. Specify the languages relevant to the role)
  • Understanding of software development lifecycles
  • Strong ability to understand context for code, the codebase, and its relation to business objectives
  • Ability to work both independently and in a team
  • Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
  • Excellent problem solving and analytical skills
  • Growth mindset and a willingness to learn new skills, technologies, and frameworks


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