IT Director

1 mese fa

San Cassiano, Puglia, Italia AMAN A tempo pieno
Job Title: IT Manager

The IT Manager is a key member of the AMAN team, responsible for ensuring the smooth operation of our computer systems. This role involves supervising the implementation of our company's computing needs and managing the maintenance of our computer systems, printers, internet connections, and other technology infrastructure.

Key Responsibilities:

  • Manage the day-to-day activities of the IT function to ensure maximum operating efficiency.
  • Engage with vendors and the IT team to identify, diagnose, and resolve business systems incidents and problems.
  • Develop and maintain relationships with technical vendors, 3rd-party business partners, and service providers to ensure they meet their service obligations.
  • Ensure compliance with all corporate policies and procedures related to hardware and software installation, use, and licensing agreements.
  • Install and test corporate-approved program changes to the hotel computer system.
  • Understand all standards and customized features and functions of the hotel front office systems, point of sale systems, and other systems.
  • Perform local systems backup to ensure all critical data is protected and functional.
  • Ensure that the computer room fire protection, temperature control, and power requirements meet the company's security specifications.
  • Control all user IDs, passwords, and security parameters.
  • Establish documents, test, and communicate emergency procedures to follow when the hotel computer system is inoperable.
  • Work closely with the Engineering department to ensure the proper maintenance of all in-room technology.
  • Manage special projects as assigned by Management.
  • Create training programs and resources to educate staff on the utilization of IT systems and tools.
  • Assist hotel guests with technical requirements and issues.
  • Adhere to Corporate IT instructions and provide reports on a timely basis.
  • Ensure that all critical systems are available 24 hours a day.

Requirements:

  • Bachelor's degree in a field related to IT.
  • Five years' experience in the field, with previous experience in hospitality preferred.
  • Good command of English and Italian, both verbal and written.
  • Fluent in a variety of software and hardware programs with recent training and experience.
  • Experience with phone systems, Wi-Fi hardware, and daily use of office tools such as printers and AV equipment.

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