Global IT Senior Specialist Applications Maintenance Service

1 settimana fa

Sesto San Giovanni, Lombardia, Italia Campari Group A tempo pieno
Job Title: Global IT Senior Specialist Applications Maintenance Service

Join the Campari Group team as a Global IT Senior Specialist Applications Maintenance Service, responsible for delivering exceptional service management skills and driving continuous service improvement.

About the Role

The Global IT Senior Specialist Applications Maintenance Service is a key role in the Global IT team, reporting to the Global IT Senior Director Supply Chain and part of the Supply Chain Centre of Excellence. This position will be responsible for level 2 and 3 support and maintenance for specific non-SAP applications in the supply chain area and across multiple geographies.

Key Responsibilities
  • Implement service management governance and control across a broad range of supply chain applications maintained by multiple vendors.
  • Ensure proactive application optimization, incident reduction, user satisfaction, and automation of recurring tasks.
  • Design and implement a new service integrator capability to support and maintain the ongoing digitization of the supply chain and approximately 20 various supply chain-specific applications.
  • Coordinate with external outsourcing providers to deliver excellent service level and drive continuous service improvement.
  • Manage an outsourced Application Maintenance Service, ensuring excellent service level and driving continuous service improvement.
  • Develop and review the managed service strategy for all GSC applications and implement, including selecting appropriate vendors through Campari standard practices.
  • Be the Campari IT point of contact for any topic in Application Maintenance in the respective area of responsibility.
  • Acquire a good knowledge of Campari processes and leverage this knowledge to drive quality and improvements in the AM services.
  • Build strong relationships with Campari IT colleagues and with business key users.
Requirements
  • Minimum 5 years of proven experience in IT in a multinational company with an IT outsourcing model or in an IT Consultancy firm focused on technology services.
  • At least 3 years' experience in application management role.
  • Experience in adopting the ITIL framework in an organization.
  • Experience on the model to support SaaS applications.
  • International working experience is a plus.
  • Experience of working in a matrix organization.
  • Experience in leading an outsourced team including near-shored and offshored services.
  • Excellent understanding and experience of using an ITSM tool and its capabilities as a service management platform.
  • Well-developed interpersonal skills and ability to work collaboratively within a team and apply conflict management skills.
  • Able to take ownership of complex technical issues.
  • Fluency in English is a must, other languages are a plus.
Preferred Skills
  • Experience in vendor management is preferred.
  • Superior service-oriented approach to application maintenance, passionate about service quality and attention to detail.
  • Cross Functional knowledge in FMCG Company.
  • Have an excellent understanding of all the key elements and processes relating to IT service management.
  • Exceptional customer relationship management skills and ability to create a culture of customer centricity.
  • Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
  • Have excellent communication skills at all levels with the ability to convey complex information.
  • Familiarity with cross-cultural issues.
  • Interpersonal skills and very good team working.
Required Technologies
  • SAP MM-QM-PM-PP modules.
  • SAP APO and SAP IBP.
  • SAP EWM.
  • Coupa, OpCenter and legacy tools.
  • Drams.
  • Servicenow related to IT Service Management.
Additional Requirements
  • Availability to travel internationally for short periods.

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