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IT Support Specialist

2 mesi fa

Florence, Toscana, Italia Nityo Infotech A tempo pieno
Job Title: IT Application Support Specialist

We are seeking a highly skilled IT Application Support Specialist to join our team at Nityo Infotech. As a key member of our IT department, you will be responsible for providing top-notch technical support and troubleshooting for our clients' applications.

Key Responsibilities:

  • Investigate and troubleshoot application issues, feature requests, and bug resolution
  • Work closely with the IT Support, Database, and Application Development teams to identify and resolve issues
  • Provide input to design requirements associated with the client platform future roadmap
  • Provide user guidance for client designated mobile/web applications as requested
  • Troubleshoot and resolve mobile device issues or problems with device hardware and software
  • Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
  • Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required

Qualifications:

  • Minimum of 1 to 3 years of application development support experience
  • Bachelor's Degree in computer science/information technology or related field or relative experience
  • Solid working knowledge of mobile OS platforms (iOS, Android)
  • Excellent verbal and written communication skills
  • Experience working in a team
  • Mobile Device Management and troubleshooting experience
  • Knowledge about the Application Development Lifecycle is a plus

About Us:

Nityo Infotech is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees.