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Cx Director, Europe

2 mesi fa

Cernusco sul Naviglio, Lombardia, Italia Rentokil Pest Control South Africa A tempo pieno

Job Summary

We are seeking a highly experienced Customer Experience Director to lead our European region. As a senior CX leader, you will be responsible for setting and implementing the CX strategy across the region, focusing on improving customer satisfaction, retention, and commercial performance.

Key Responsibilities

  • Develop and implement a comprehensive CX strategy for the European region, aligned with the company's overall business objectives.
  • Lead a team of CX professionals to deliver exceptional customer experiences across multiple markets and channels.
  • Collaborate with cross-functional teams to ensure seamless execution of CX initiatives and projects.
  • Measure and report on CX key performance indicators (KPIs), including Net Promoter Score (NPS) and Customer Satisfaction (C-SAT) metrics.
  • Build and maintain strong relationships with key stakeholders, including country leaders, suppliers, and business partners.
  • Stay up-to-date with industry trends and best practices in CX, and apply this knowledge to drive business growth and improvement.

Requirements

  • Proven experience as a senior CX leader in a large, complex organization.
  • Strong understanding of CX strategy, transformation, and change management.
  • Excellent leadership and communication skills, with the ability to influence and motivate cross-functional teams.
  • Ability to analyze complex data and metrics to inform business decisions.
  • Strong business acumen and understanding of commercial drivers.
  • Experience working in a multinational environment, with a strong understanding of cultural differences and nuances.

About Us

Rentokil Pest Control South Africa is a leading provider of pest control and hygiene services, operating in multiple markets across the region. We are committed to delivering exceptional customer experiences and driving business growth through innovative CX strategies.