Quality Assurance Supervisor

2 settimane fa


Milano, Lombardia, Italia Marriott International, Inc. A tempo pieno
About the Role

We are currently seeking a highly skilled Quality Assurance Supervisor to join our pre-opening team at Casa Brera, a luxury lifestyle hotel in Milan. As a Quality Assurance Supervisor, you will be responsible for supporting the General Manager in the implementation of quality assurance processes and ensuring that our hotel meets the highest standards of quality.

This is an exciting opportunity to work in a dynamic and fast-paced environment, where you will have the chance to make a real impact on the success of our hotel. You will be part of a team that is passionate about delivering exceptional guest experiences and maintaining the highest levels of quality and service.

Key Responsibilities
  1. Support the General Manager in the implementation of quality assurance processes and procedures.
  2. Monitor and evaluate guest feedback and satisfaction, and make recommendations for improvement.
  3. Develop and implement action plans to address performance gaps and improve quality.
  4. Partner with the HR and Learning and Development team to develop and deliver training programs on quality and service excellence.
  5. Collaborate with other departments to ensure that quality and service standards are met.
Requirements

To be successful in this role, you will need to have a warm and people-oriented demeanor, with a team-first attitude. You will also need to have attention to detail, problem-solving skills, and the ability to multitask. Proficient knowledge of English and Italian (both writing and speaking) is also essential.

Previous experience in a similar role is a big plus, but not essential. What is essential is a passion for delivering exceptional guest experiences and a commitment to quality and service excellence.

About Us

Casa Brera is a luxury lifestyle hotel that is part of Marriott International, the largest hospitality brand in the world. We are committed to providing exceptional guest experiences and maintaining the highest levels of quality and service. We offer a unique opportunity to be part of a dynamic and fast-paced environment, where you will have the chance to make a real impact on the success of our hotel.

As a Quality Assurance Supervisor, you will be part of a team that is passionate about delivering exceptional guest experiences and maintaining the highest levels of quality and service. You will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional results.

We are an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. We are the world's largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed.



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