Quality Assurance Supervisor
1 settimana fa
As a Quality Assurance Supervisor at Marriott International, you will play a crucial role in ensuring the highest standards of quality and service excellence in our luxury lifestyle hotel. Your primary responsibility will be to support the General Manager in implementing quality assurance processes and procedures to drive continuous improvement.
Key Responsibilities:
- Develop and implement quality assurance processes and procedures to ensure compliance with Marriott International standards.
- Conduct regular audits and inspections to identify areas for improvement and provide recommendations for corrective action.
- Collaborate with the management team to develop and implement training programs to enhance employee knowledge and skills.
- Monitor and analyze guest feedback and satisfaction surveys to identify trends and areas for improvement.
- Develop and implement action plans to address performance gaps and improve guest satisfaction.
- Provide coaching and guidance to employees to ensure they understand and adhere to quality assurance procedures.
- Maintain accurate records and reports to track quality assurance metrics and progress.
Requirements:
- High school diploma or equivalent required; degree in hospitality, business, or related field preferred.
- Minimum 2 years of experience in quality assurance or a related field.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Proficient in Microsoft Office and other software applications.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Apply Now:
Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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