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Implementation Specialist for M365 Solutions
2 mesi fa
About CoreView (A Microsoft Gold Partner)
CoreView stands as the premier authority in effortless M365 Security, Governance, and Administration. We provide a comprehensive solution that encompasses the entire M365 ecosystem, from tenant-level configurations to critical workloads.
Designed by M365 specialists for M365 specialists, CoreView simplifies, unifies, and enhances the M365 administrative experience, enabling 1500 organizations to streamline their operations, implement best practice security, and achieve significant ROI.
As we expand, we seek individuals who resonate with our values and objectives. Our core values guide our actions:
Collaboration – Sharing knowledge and resources to foster success.
Ownership – Taking accountability for delivering excellence.
Respect – Valuing every contribution to strengthen our community.
Empathy – Understanding one another to cultivate a supportive environment.
We are dedicated to fostering a diverse and inclusive global workplace, supporting each other in achieving our goals, and ensuring a positive work atmosphere.
Position Overview
CoreView is actively seeking a Solution Implementation (SI) Specialist to bolster our post-sales team. This role is crucial for nurturing and enhancing client relationships through exceptional technical and strategic support. The SI Specialist plays a key role in facilitating a smooth transition from pre-sales to post-sales, collaborating closely with the Pre-Sales Technical Engineer and Technology Account Manager teams. The primary objective is to oversee the successful deployment and optimization of our solutions to fulfill client requirements and ensure their long-term success.
Key Responsibilities
- Seamless Transition: Guarantee a smooth transfer of client accounts with the Technology Account Manager team, customizing support to align with technical and business needs.
- Technical Engagement: Interact with essential technical roles within client organizations to ensure successful integration of CoreView solutions.
- Client Collaboration: Participate in client meetings to comprehend requirements, demonstrate implementations, and establish success metrics.
- Solution Advocacy: Articulate solutions to stakeholders and agree on testing protocols.
- Independent Client Interaction: Maintain communication with clients for clarifications or discussions.
- Effort Estimation: Assess activity efforts and manage time efficiently.
- Adoption Monitoring: Track solution adoption and identify areas for enhancement.
- Growth Opportunities: Identify potential upsell and cross-sell opportunities.
- Professional Services Engagement: Recommend professional services to assist clients in achieving their objectives.
- Ongoing Client Engagement: Regularly check in with clients to address their evolving needs.
- Product Training: Inform clients about new features and conduct training sessions.
Qualifications
- Proven experience in solution implementation or a comparable post-sales role.
- Strong technical foundation, particularly in Microsoft 365 Admin Center, account identities, mailbox security, and security configurations for SharePoint, OneDrive, and Teams.
- Proficient in managing client transitions from pre-sales to post-sales, with a solid understanding of the sales cycle and customer lifecycle management.
- Exceptional problem-solving and presentation abilities.
- Capacity to collaborate across teams to ensure a seamless customer experience.