Anti-Fraud Specialist

2 settimane fa

Milano, Lombardia, Italia awin A tempo pieno

About the Role

The Fraud Prevention Specialist will play a crucial part in developing and implementing robust anti-fraud procedures to prevent, detect, and respond to fraudulent activity that threatens the organization, its ShareASale and Awin platform customers, third-party partners, and employees. This role requires a strong focus on security and integrity in our operations.

Key Responsibilities

  • Conduct thorough reviews of new publisher registrations and communications to ensure compliance and authenticity.
  • Perform regular audits during the publisher lifecycle to identify and address any anomalies.
  • Monitor publisher payments on Awin and ShareASale platforms, focusing on identifying and analyzing any irregularities.
  • Develop and implement comprehensive fraud detection and prevention measures and tools.
  • Maintain detailed records of fraud management activities and sanctions, and effectively communicate findings to relevant stakeholders.
  • Conduct extensive investigations of publisher activities and documentation for decision-making purposes.
  • Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.
  • Provide advice and training to both internal and external partners on fraud prevention, detection, and resolution strategies.

Requirements

  • At least 2 years' experience in customer service and/or fraud investigations is mandatory.
  • Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms and e-commerce environments.
  • Exhibits outstanding client service skills, with a track record of proactivity and a proven ability to enhance client performance.
  • Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges.
  • Capable of managing multiple projects simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness.
  • Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work.
  • Maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
  • Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI. A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.
  • Initial experience with, and a keen interest in, managing and developing AI/ML/LLM systems for anomaly detection. A passion for working at the forefront of technology and innovation in fraud detection.
  • A working knowledge of SimilarWeb, Tableau, and Asana is highly favorable, indicating the ability to handle complex data analysis and visualization tasks effectively.
  • Must be fluent in English. Knowledge of German is an advantageous plus.

What We Offer

  • A flexible four-day workweek at full pay, with no reduction to your annual holiday allowance.
  • A monthly allowance to cover part of your running costs, as well as support in setting up your remote workspace.
  • An international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
  • Access to our extensive training suite Awin Academy, which covers a wide range of skills that nurture you professionally and personally.

Awin is proud of our dynamic, social, and inclusive culture. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

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