Senior Field Service Engineer

1 giorno fa

Milano, Lombardia, Italia Sysmex Europe GmbH A tempo pieno

We are seeking an experienced Senior Field Service Engineer to join our team at Sysmex Europe GmbH. As a key member of our technical service team, you will be responsible for ensuring the uptime of our instruments installed in the assigned geographic area.

As a Senior Field Service Engineer, you will build professional relationships with end-users and laboratory stakeholders, providing expert technical support and assistance to achieve customer satisfaction. Your technical knowledge of electronic equipment, preferably IVD, will be essential in this role.

Responsibilities include:

  • Ensuring uptime of instruments installed base in assigned geographic area
  • Building professional relationships with end-users and laboratory stakeholders
  • Performing troubleshooting both in person and remotely
  • Executing reactive and proactive service activities at customer's site and/or remotely

Key qualifications for this role include:

  • University degree or equivalent in engineering
  • Advanced certificate in electronics and/or equivalent industry experience
  • Technical knowledge of electronic equipment (preferably IVD)
  • Languages: fluent English and Italian

Additionally, you will have more than 10 years of experience as a FSE in the medical device industry, with leadership experience and the ability to communicate effectively with end-users. You will also have a growth mindset and be self-motivated with the ability to work under stressful situations.

As a valued member of our team, you will enjoy a range of benefits, including mobile working, flexible time and work-life balance, ticket restaurant, canteen, and campus training platform for the growth of your knowledge and skills.

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