Team Leader
4 settimane fa
Job Description:
The Team Supervisor at Hermès Italie SpA is responsible for leading a team to deliver exceptional customer experiences, driving sales growth, and fostering long-term relationships with clients. This role requires a strong leader who can inspire and motivate their team to embody the values of Hermès.
Main Responsibilities:
- Supervise and support the team in achieving sales targets and fostering a client-centric culture.
- Develop and maintain a relevant customer portfolio through personalized experiences and bespoke attention.
- Act as a reference point for clients during aftersales activities, ensuring their needs are met and their loyalty is maintained.
- Contribute to business development through commercial actions, leveraging product knowledge, market trends, and customer feedback.
- Support the store management in setting objectives and assigning tasks to the team, while promoting a positive team spirit and discipline.
Requirements:
- Bachelor's degree preferably with a fashion or linguistic focus.
- Fluency in Italian and English, with a third language considered an advantage.
- Previous experience in similar positions, preferably in a luxury goods boutique, with international experience a plus.
- Excellent leadership attitude, ability to lead and motivate a team, and proficiency with Excel/IT tools.
About Hermès:
Hermès Italie SpA is a people-centric retail project that values human values, passion, and a strong aesthetic sense. We are looking for a dedicated and enthusiastic individual who can embody our values and contribute to our success.
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