Team Leader

4 settimane fa


Venezia, Veneto, Italia Hermès Italie Spa A tempo pieno

Job Description:

The Team Supervisor at Hermès Italie SpA is responsible for leading a team to deliver exceptional customer experiences, driving sales growth, and fostering long-term relationships with clients. This role requires a strong leader who can inspire and motivate their team to embody the values of Hermès.

Main Responsibilities:

  • Supervise and support the team in achieving sales targets and fostering a client-centric culture.
  • Develop and maintain a relevant customer portfolio through personalized experiences and bespoke attention.
  • Act as a reference point for clients during aftersales activities, ensuring their needs are met and their loyalty is maintained.
  • Contribute to business development through commercial actions, leveraging product knowledge, market trends, and customer feedback.
  • Support the store management in setting objectives and assigning tasks to the team, while promoting a positive team spirit and discipline.

Requirements:

  • Bachelor's degree preferably with a fashion or linguistic focus.
  • Fluency in Italian and English, with a third language considered an advantage.
  • Previous experience in similar positions, preferably in a luxury goods boutique, with international experience a plus.
  • Excellent leadership attitude, ability to lead and motivate a team, and proficiency with Excel/IT tools.

About Hermès:

Hermès Italie SpA is a people-centric retail project that values human values, passion, and a strong aesthetic sense. We are looking for a dedicated and enthusiastic individual who can embody our values and contribute to our success.


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