Team Leader

2 settimane fa

Venezia, Veneto, Italia Hermès A tempo pieno

Key Responsibilities

The Team Supervisor plays a crucial role in ensuring a memorable customer experience, driving sales, and building long-lasting relationships with clients through personalized attention and highest integrity.

Main Responsibilities

  • Lead the team to achieve sales targets and foster a client-centric culture;
  • Develop and maintain a relevant customer portfolio through effective client discovery and bespoke experiences;
  • Personally develop sales beyond their own product category to satisfy clients' needs and ensure a seamless omnichannel experience;
  • Assist clients during aftersales activities, providing reassurance throughout the process;
  • Contribute to business development through commercial actions, leveraging product knowledge, market trends, and customer feedback.

Business Performance Overview

  • Monitor business performance indicators and propose commercial actions to drive growth;
  • Support the store management in setting objectives and assigning tasks to the team;
  • Observe the team and provide ongoing feedback and coaching to support their personal development;
  • Create a positive team spirit, discipline, and mutual respect, encouraging open communication.

Requirements

  • Bachelor's degree preferably with a fashion or linguistic focus;
  • Fluency in Italian and English, with a third language considered an advantage;
  • Professional background in similar positions, preferably in a luxury goods boutique, with international experience a plus;
  • Proficient in Excel and IT tools;
  • Excellent leadership attitude and ability to lead and motivate a team;
  • Professionalism, enthusiasm, dynamism, ease of integration, and teamwork complete the profile.

Hermès seeks passionate and dedicated individuals who embody the following qualities:

  • Excellent interpersonal and communication skills, with a customer service orientation;
  • Team player mentality to build meaningful relationships and ability to work autonomously;
  • Availability, flexibility, and dynamism to function in a high-pace environment;
  • Determination to be part of a people-centric retail project, with a strong aesthetic sense and passion for human values.

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