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IT Support Specialist

2 mesi fa


Nicosia, Sicilia, Italia GRS Recruitment A tempo pieno
Job Description

We are seeking a highly skilled and experienced IT Support Specialist to join our team at GRS Recruitment. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT systems are running smoothly.

Main Responsibilities:
  • Hardware and Software Support: Install, configure, and upgrade windows operating systems and software installed on end-users' workstations.
  • Hardware Replacement and Maintenance: Install and replace hardware (workstations, laptops, screens, network cable, etc.).
  • Troubleshooting and Incident Management: Troubleshoot incidents and problems related to emails, network, and end-users' peripherals, printing, meeting rooms, access control, CCTV, etc.
  • Vendor Management: Follow cases with support vendors.
  • Telephony and Mobile Device Support: Support Teams telephony, mobile devices, and smartphones for end-users.
  • User Account Management: Maintain User Account in Active Directory, disk encryption, and antivirus.
  • Citrix and VPN Support: Assist users with Citrix and VPN connectivity.
  • Documentation and Collaboration: Participate in the creation of documentation to ease the work for the operation team. Collaborate with other IT teams (network, storage, Windows Infra, etc.) to resolve incidents when needed.
  • Flexibility and Adaptability: Flexibility in covering support shift. Participate in discussions and presentations to evolve the infrastructure.
Candidate Profile:
  • Education: Bachelor's degree in information technology or a closely related field is a must.
  • Experience: Up to 5 years of experience in service desk support for windows ecosystem, software, and hardware troubleshooting for end-users.
  • Technical Skills: Relevant experience in endpoint management systems like SCCM, Microsoft windows 10-11, and Office 365. Experience in the usage of service desk ticketing system to handle incidents and requests.
  • Soft Skills: Strong analytical skills and efficient problem-solving. Willingness to learn continuously. Fluency in Greek and English, both written and verbal. Fluency in French will be considered an advantage. Good communication skills to be able to present ideas and communicate with vendor support.
  • Travel Requirements: Flexible to travel abroad twice or three times per year.