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Case Management Supervisor
2 mesi fa
We are seeking a highly skilled and experienced Case Management Supervisor to join our team at HELP USA. As a key member of our Homebase program, you will be responsible for providing supervision to our Case Management and Housing Specialist staff, ensuring the delivery of comprehensive, community-based services to individuals and families at risk of homelessness.
Key Responsibilities:
- Directly supervise Case Managers and Housing Specialists to ensure the delivery of quality and appropriate services to clients.
- Provide direct intervention for problems and/or complex urgent cases as needed, and assist staff in linking clients in critical circumstances with immediate need entitlements to maintain existing housing.
- Work with the Executive Director and Assistant Executive Director to evaluate program performance, determine gaps in service delivery systems, and assist in developing solutions for identified gaps and/or program performance issues.
- Ensure proper documentation of services provided through CARES database reports, case conferences, team meetings, supervision, and case record audits, and collect, analyze, and report on team statistics for the program.
- Participate in program outreach efforts and conduct presentations to community-based organizations to increase enrollments.
- Provide and document weekly, regularly scheduled, individual supervision to assigned staff, identify opportunities for staff development, and co-facilitate training with other team members.
Requirements:
- Bachelor's degree in social work or a related field, or equivalent experience and skills.
- Minimum of 2 years of case management, assessment, counseling, and crisis intervention experience.
- Supervisory experience in a case management setting is highly desired.
- Knowledge and understanding of family systems approach to practice is preferred.
- Strong verbal, writing, and negotiating skills, with experience in advocacy and mediation.
- Strong organizational and documentation skills.
- Ability to work in a fast-paced environment.
- Ability to take initiative, be dependable, and resourceful, and pay keen attention to detail.
- Excellent organizational skills to enable management of multiple priorities concurrently and in a time-sensitive manner.
- Computer literacy, particularly with Microsoft Office applications.
- Able to provide evening and weekend coverage as needed.
