Customer Support Specialist
2 settimane fa
A challenging opportunity has arisen for a Customer Support Specialist/Spare Parts Specialist to join our Robotics business area at ABB Schweiz AG. As a key member of our team, you will be responsible for managing the entire customer supply process, from quotation to invoicing, ensuring world-class customer service throughout the whole parts request handling process.
Key Responsibilities:- Manage inquiries, orders, deliveries, and invoicing related to spare parts.
- Identify parts (when needed with the help of suppliers, local & global technical people) and provide customers with prompt and reliable answers to their spare part enquiries.
- Prepare and follow up on spare parts quotations.
- Insert customers' orders into SAP complying to all relevant internal processes, local and global policies & procedures.
- Monitor the delivery status and make sure the customer expectations with regards to parts delivery are met.
- Follow up on unpaid invoices and resolve any issue to allow their payment.
- Understand the Life Cycle Managements (LCM) of Robotics.
- Provide outstanding service and satisfaction at every customer touch point.
- Preferably 2 years of experience in the role.
- Excellent knowledge of Office Package (Outlook, Excel, Word, Power Point).
- Excellent knowledge of Italian and English, both written and spoken.
- Knowledge of SAP and Salesforce will be considered a plus.
- An agile and proactive approach, with quick learning abilities and attention to details.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
- Enjoy a stable employment in a company with a long history in innovation and technology.
- Collaborate with experienced experts in an international environment.
- Seize individual development and training opportunities, from job specific to soft skills.
- Get private medical care (including offers for family members).
- Receive attractive remuneration based on your experience and skills, and other financial benefits.
- Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.
- Smartworking.
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