Customer Support Specialist

2 settimane fa


Sesto San Giovanni, Lombardia, Italia Abb Schweiz Ag A tempo pieno
Customer Support Specialist - Spare Parts Specialist

A challenging opportunity has arisen for a Customer Support Specialist/Spare Parts Specialist to join our Robotics business area at ABB Schweiz AG. As a key member of our team, you will be responsible for managing the entire customer supply process, from quotation to invoicing, ensuring world-class customer service throughout the whole parts request handling process.

Key Responsibilities:
  • Manage inquiries, orders, deliveries, and invoicing related to spare parts.
  • Identify parts (when needed with the help of suppliers, local & global technical people) and provide customers with prompt and reliable answers to their spare part enquiries.
  • Prepare and follow up on spare parts quotations.
  • Insert customers' orders into SAP complying to all relevant internal processes, local and global policies & procedures.
  • Monitor the delivery status and make sure the customer expectations with regards to parts delivery are met.
  • Follow up on unpaid invoices and resolve any issue to allow their payment.
  • Understand the Life Cycle Managements (LCM) of Robotics.
  • Provide outstanding service and satisfaction at every customer touch point.
Requirements:
  • Preferably 2 years of experience in the role.
  • Excellent knowledge of Office Package (Outlook, Excel, Word, Power Point).
  • Excellent knowledge of Italian and English, both written and spoken.
  • Knowledge of SAP and Salesforce will be considered a plus.
  • An agile and proactive approach, with quick learning abilities and attention to details.
  • A collaborative, solution-focused approach, and strong written and spoken communication skills.
What We Offer:
  • Enjoy a stable employment in a company with a long history in innovation and technology.
  • Collaborate with experienced experts in an international environment.
  • Seize individual development and training opportunities, from job specific to soft skills.
  • Get private medical care (including offers for family members).
  • Receive attractive remuneration based on your experience and skills, and other financial benefits.
  • Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities.
  • Smartworking.


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