Market Manager GCC

4 settimane fa


Milano, Lombardia, Italia Trip A tempo pieno
Job Title: Market Manager, GCC

At Trip.com Group, we are seeking a highly skilled Market Manager to join our team in the Philippines. As a key member of our global expansion strategy, you will play a crucial role in driving business growth and development in the GCC region.

Job Responsibilities:
  • Evaluate Service Advisor performance by monitoring communications with customers and system operations
  • Provide constructive feedback to Service Advisors, Team Leaders, and Managers regarding communications, processes, and systems
  • Lead or participate in service quality and workflow improvement initiatives
  • Work as part of a high-performing team, supporting and helping colleagues and your Team Lead as required
  • Advocate the Trip.com culture both internally and externally
  • Assist with ad hoc projects, as assigned
Job Requirements:
  • Bachelor's degree in Management, Communications, and/or any relevant field
  • At least 3 years quality assurance experience in a customer service environment; travel/tourism industry, preferred
  • Excellent written and verbal English communication skills; ability to speak Mandarin is a plus
  • Good computer skills and knowledge of MS Office tools
  • Positive and forward-thinking attitude; diligent and results-oriented
  • Strong customer-oriented mindset; organization and time management skills

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and results-driven individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity.


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