Hotel Quality Assurance Specialist
2 settimane fa
About EcoSure
EcoSure, a division of Ecolab, is a leading provider of quality-assurance examinations for various brand assurance programs. Our specialists are trusted safety experts who help hospitality industry clients maintain the highest standards in cleanliness, guest experience, and brand protection.
Job Summary
We are seeking a motivated and experienced professional to join our team as an Independent Contractor. As a Hotel Quality Assurance Specialist, you will provide customized, comprehensive on-site evaluations and training to help our clients meet their expected quality standards.
Key Responsibilities
- Develop and produce accurate and consistent evaluations, including written reports in English and/or local language, to meet client expectations.
- Exercise high-level judgment and discretion in evaluating client business operations and service, determining areas of improvement, and recommending strategies for improvement.
- Utilize hospitality industry knowledge to develop and deliver meaningful summary presentations of evaluation findings to key property executives.
- Interact with property management to review assessment data and recommend strategies for improvement.
- Contribute to building strong client relationships through professional interactions and demonstration of industry and functional knowledge.
Requirements
- Previous experience in a hospitality, tourism, retail, or customer service leadership role within the hotel or retail sector.
- Proven management success within hotels/restaurants or retail, with ability to analyze and synthesize data.
- Proficiency with Microsoft Office programs and technology, including iPad/tablet/notebook functionality.
- Excellent communication skills (written and verbal) with strong analytic and presentation abilities.
- Ability to operate independently and without direct supervision, while adhering to strict deadlines.
- Ability to exercise discretion and independent judgment using industry knowledge and comprehending clients' business models and needs.
- Valid passport and driver's license required for travel.
- Willingness to travel constantly, with assignments varying from one field assessment to 15 field assessments per month.
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants, furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce.
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