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Siena, Italia Belmond Management A tempo pienoWe are looking for a Boutique Agent to locate in the property of Castello di Casole, A Belmond Hotel, Tuscany, where we sell our signature fashion collection. If you enjoy being in contact with a high profile multicultural clientele and would like to joint our exceptional team, this is the job for you. **Requirements**: - Excellent communication skills -...
Front Desk Agent
2 mesi fa
Job Summary
Belmond is seeking a skilled and experienced Front Desk Agent to join our team at Castello di Casole, a luxury hotel in Tuscany, Italy. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling front office operations, and maintaining a high level of professionalism at all times.
Key Responsibilities
- Front Office Operations: Ensure the smooth operation of the front desk, including check-in, check-out, and guest services.
- Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations and high levels of customer satisfaction.
- Cash Handling: Handle cash and credit transactions accurately and efficiently, maintaining a high level of attention to detail.
- Teamwork: Collaborate with other departments to ensure a seamless guest experience, including housekeeping, food and beverage, and concierge services.
Requirements
- Language Skills: Fluency in English and Italian, with a third language required.
- Hotel Management Software: Knowledge of hotel management software, such as Scrigno or similar systems.
- Microsoft Office: Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Publisher.
- Professional Experience: Previous experience in a front desk or hospitality role, preferably at an international level.
Benefits
- Meals on Duty: Enjoy meals on duty, provided by the hotel.
- Uniform and Laundry: Receive a uniform and complimentary laundry service.
- Employee Events: Participate in employee social events and activities.
- Accommodation and Discounts: Enjoy complimentary accommodation at Belmond hotels, discounted rates on trains, cruises, and safaris, and discounted food and beverage.
About Belmond
Belmond is a leading luxury hospitality group, part of the LVMH Moët Hennessy Louis Vuitton family. With a rich history dating back to 1976, Belmond has established itself as a pioneer in luxury travel, with a portfolio of exceptional properties around the world. Our commitment to exceptional service, craftsmanship, and community spirit sets us apart, and we are dedicated to responsible and sustainable tourism practices.
