Documentation Specialist
2 settimane fa
We are seeking a skilled Documentation Specialist to join our Data Management team at Worldline. As a key member of our team, you will be responsible for developing reports in various formats for external and internal stakeholders in card-based payment transactions.
Key Responsibilities:
- Document Design and Layout: Develop and manage templates for automated document production using Doc1 or similar tools.
- Quality Assurance, Document Maintenance: Ensure the accuracy and consistency of existing documents, adhering to compliance and branding guidelines.
- Data Handling and Integration: Utilize data from various sources to create personalized, customer-centric document communications.
- Testing: Generate customer/data type-specific testing files and perform end-to-end development testing.
- Incident Handling: Successfully resolve reported incidents and ad-hoc urgent tasks.
- Workflow Automation: Implement and maintain automated workflows to streamline document creation and distribution processes.
- Collaboration and Communication: Work closely with cross-functional business teams to understand requirements and deliver effective solutions.
Requirements:
- Experience with Doc1/Engage1: Hands-on experience in using Doc1/Engage1 or similar document automation and layout tools is essential.
- Technical Skills: Knowledge of Windows Server, MS SQL Server, and Unix is advantageous. Programming languages are not strictly necessary, but a flair for computer science is beneficial.
- Understanding of Data Integration: Familiarity with integrating and managing data within document automation systems.
- Problem-solving Skills: Strong analytical abilities to troubleshoot and resolve issues related to document design and output.
- Attention to Detail: High level of accuracy and attention to detail, ensuring that all documents meet quality standards and business requirements.
- Adaptability and Learning: Willingness to learn new technologies and adapt to changing business needs related to document automation and customer communication.
- Communication Skills: Effective communication skills to collaborate with team members and articulate technical issues and solutions to non-technical stakeholders.
- Language Skills: B2/C1 level of English, with a willingness to learn German.
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