Digital Experience Manager

3 settimane fa


Milano, Lombardia, Italia Retail Search Srl A tempo pieno
ROLE DESCRIPTOR:
As a Digital Experience Manager at Retail Search Srl, you will oversee the customer journey, ensuring a seamless and engaging experience across all touchpoints.

KEY RESPONSIBILITIES:
• Implement methods and processes for monitoring Customer Experience KPIs
• Plan, execute, and monitor Customer Experience improvement programs, focusing on optimizing the customer journey
• Define and coordinate customer profiling within the company, ensuring data management processes support the CRM strategy
• Collaborate with stakeholders to align CRM strategies with local market dynamics and customer preferences
• Create and organize trunk shows as unique platforms for our manufacturers and customers to interact, exchange ideas, and create a personalized shopping experience

REQUIREMENTS:
• 3-4 years of experience in CRM activities
• Fluent in English
• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint
• Strong analytical skills
• Ability to build and grow relationships, managing communication according to the audience

IDEAL CANDIDATE:
As a CRM & Trunk Show Manager, you will have a comprehensive end-to-end view, identifying necessary improvements for effective customer experience processes. You will be able to build and grow relationships, managing communication according to the audience. If you have a strong analytical mindset and excellent communication skills, you may be the ideal candidate for this role.

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