Cassina Customer Quality Specialist

4 settimane fa

Tolentino, Marche, Italia Poltrona Frau A tempo pieno

Customer Quality Specialist

The Customer Quality Specialist will be part of the Cassina Quality team and report directly to the Quality Manager. The main goal is to increase Customer satisfaction by supporting the Customer Service team in solving Customer complaints, analyzing Customer-related data, and developing statistical reports.

Main Activities

  • Support the Customer Service team in resolving Customer complaints and collaborate with other Departments for the resolution.
  • Analyze Customer-related data and develop statistical reports to identify trends and areas for improvement.
  • Work closely with Planning and Production units to define corrective actions to solve Customer issues.
  • Cooperate with Supplier Quality in managing Customer claims caused by external suppliers.
  • Visit Cassina and Dealer Showrooms to collect Voice of Customer and understand Customer expectations/needs.
  • Prepare Customer Satisfaction Survey and analyze Customers' feedback.
  • Support in developing and monitoring Field Tests activities.

Requirements

  • Bachelor's degree in Engineering or similar education.
  • At least 2 years of experience in Quality or Customer-related roles.
  • Prior experience in roles with direct contact with Customers is a plus.
  • Experience in international contexts in the Design/Luxury sector is preferred.

Technical and Soft Skills

  • Curious to understand Customer needs and expectations (Luxury market-level).
  • Data analysis and statistical aptitude.
  • Knowledge of basic quality tools and core principles.
  • Continuous improvement mindset.
  • Excellent verbal and written communication.
  • Start-up approach.
  • Good interpersonal skills.
  • Good English knowledge (knowledge of a second language is a plus).
  • Interest in Design.

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