Service Unit Manager

1 settimana fa

Turin, Piemonte, Italia TESISQUARE S.p.A. A tempo pieno
About the Role

TESISQUARE S.p.A. is seeking a highly skilled Service Unit Manager to lead our Customer Success Team. As a key member of our organization, you will be responsible for overseeing the smooth operation of our service units, ensuring exceptional customer satisfaction, and driving business growth.

Key Responsibilities
  • Service Quality Management: Develop and implement strategies to achieve and exceed service quality Key Performance Indicators (KPIs).
  • Process Optimization: Analyze and improve service processes to increase efficiency, reduce costs, and enhance customer experience.
  • Team Leadership: Lead and manage teams of diverse seniorities, providing guidance, coaching, and development opportunities to ensure team members reach their full potential.
  • Knowledge Management: Supervise the transfer of knowledge within the team and ensure that best practices are documented and shared.
  • Performance Monitoring: Regularly assess team performance, identifying areas for improvement and implementing corrective actions to ensure exceptional results.
  • Stakeholder Communication: Report regularly to internal and external stakeholders, providing timely and accurate updates on service performance and progress.
  • Collaboration: Work closely with colleagues from other specialized teams to ensure seamless service delivery and achieve business objectives.
Requirements
  • Education: Diploma or Degree in Computer Science or equivalent experience.
  • Technical Skills: Excellent knowledge of SQL and/or object-oriented programming languages.
  • Problem-Solving: Aptitude for problem-solving and analytical thinking.
  • Attention to Detail: Accuracy and punctuality in handling tasks.
  • Result Orientation: Strong focus on achieving results and meeting deadlines.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Language Skills: Excellent knowledge of the English language.
  • Experience: Previous experience in similar roles, with a minimum of 3-5 years, preferably in areas such as EDI, electronic invoicing, supply chain, transportation & logistics, and manufacturing.
About TESISQUARE S.p.A.

TESISQUARE S.p.A. is a technology partner specializing in the design and implementation of collaborative digital ecosystems for supply chain management processes. With 29 years of experience, we have established ourselves as a trusted partner for businesses seeking to optimize their operations and improve customer satisfaction.

  • Service Unit Manager

    21 ore fa

    Turin, Piemonte, Italia TESISQUARE S.p.A. A tempo pieno

    {"title": "Service Unit Manager", "content": "Join Our Team as a Service Unit ManagerTESISQUARE S.p.A. is a technology partner with 29 years of experience, specializing in the design and implementation of collaborative digital ecosystems in supply chain management processes. We are constantly engaged in the implementation of innovative platforms and...

  • Service Manager

    1 mese fa

    Turin, Piemonte, Italia M.C. Engineering A tempo pieno

    M.C. Engineering è una società di consulenza specializzata in Information Technology nata agli inizi degli anni Duemila. Con 3 sedi sul territorio nazionale -Torino, Milano, Roma, siamo un partner strategico ad alto contenuto tecnico.Approccio umanocentrico, competenza e innovazione tecnologica sono gli elementi grazie ai quali guardiamo ad obiettivi...

  • Unit Manager

    1 settimana fa

    Turin, Piemonte, Italia Jefferson Wells A tempo pieno

    Descrizione del LavoroIl nostro cliente, Jefferson Wells, è una società leader nel settore automobilistico che cerca un professionista qualificato per ricoprire il ruolo di Unit Manager. In questo contesto, il candidato ideale sarà responsabile di implementare piani strategici per migliorare la qualità e l'efficienza produttiva, garantendo il...

  • Digital Account Manager Estero con Inglese Fluente

    4 giorni fa

    Turin, Piemonte, Italia Axl S.P.A. Torino Business Unit A tempo pieno

    **Axl S.P.A. Torino Business Unit - Selezione per Azienda Cliente Settore Editoria Digitale**La nostra azienda è alla ricerca di un professionista qualificato per ricoprire il ruolo di Digital Account Manager Estero con Inglese Fluente all'interno del nostro reparto Marketing.**Compiti e Responsabilità:**Supervisione, creazione e/o distribuzione di...

  • Restaurant Operations Manager

    20 ore fa

    Turin, Piemonte, Italia McDonald's A tempo pieno

    McDonald's is seeking a highly skilled and experienced General Manager to lead our restaurant team. As a General Manager, you will be responsible for running a profitable restaurant and ensuring that it meets McDonald's high standards of Quality, Service, and Cleanliness. You will work closely with your leader to set restaurant goals and create a plan to...

  • Customer Service Specialist

    1 settimana fa

    Turin, Piemonte, Italia Experis A tempo pieno

    Job Title: Customer Service SpecialistAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer success team, you will be responsible for providing exceptional support to our clients throughout the project lifecycle, from initiation to maintenance.Key...

  • Customer Service Specialist

    1 settimana fa

    Turin, Piemonte, Italia Experis A tempo pieno

    Job Title: Customer Service SpecialistAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our customer success team, you will be responsible for providing exceptional support to our clients throughout the project lifecycle, from initiation to maintenance.Key...

  • Intrapreneurial Manager

    21 ore fa

    Turin, Piemonte, Italia MANTU GROUP SA A tempo pieno

    Job DescriptionRole Summary: We are seeking a highly motivated and ambitious individual to join our team as an Intrapreneurial Manager. As a key member of our organization, you will be responsible for driving business growth, leading a team of consultants, and managing a business unit.Key Responsibilities:Develop and execute business development strategies...

  • Service SCCM Expert

    1 settimana fa

    Turin, Piemonte, Italia HYA Holding A tempo pieno

    Service SCCM Expert - Digital Integration SpecialistAbout HYA HoldingHYA Holding is a leading company in Digital Integration, and we are seeking a highly skilled Service SCCM Expert to join our team.Job SummaryWe are looking for a Service SCCM Expert with a strong background in Microsoft System Center Configuration Manager (SCCM) to support our IT...

  • Service SCCM Expert

    1 settimana fa

    Turin, Piemonte, Italia HYA Holding A tempo pieno

    Service SCCM Expert - Digital Integration SpecialistAbout HYA HoldingHYA Holding is a leading company in Digital Integration, and we are seeking a highly skilled Service SCCM Expert to join our team.Job SummaryWe are looking for a Service SCCM Expert with a strong background in Microsoft System Center Configuration Manager (SCCM) to support our IT...

  • **General Manager

    1 settimana fa

    Turin, Piemonte, Italia McDonald's A tempo pieno

    About the RoleThe General Manager is responsible for the overall success of a McDonald's restaurant, ensuring that it meets the company's critical customer standards of Quality, Service, and Cleanliness. This is a leadership position that requires a strong team player who can motivate and develop a team of Department Managers to achieve restaurant goals.Key...

  • Client Support Intern

    1 settimana fa

    Turin, Piemonte, Italia WTW A tempo pieno

    Position Overview Intern Account Support The Intern will assist the WTW Client Executive in various capacities, focusing on: Nurturing relationships and managing portfolios with current WTW clients, with an emphasis on enhancing existing business within the unit. Engaging with the WTW network and clients regarding specific Italian insurance...

  • Client Support Intern

    4 settimane fa

    Turin, Piemonte, Italia WTW A tempo pieno

    Position Overview Intern Account Support The Intern will assist the WTW Client Executive in various capacities, focusing on: Nurturing relationships and managing portfolios with current WTW clients, with an emphasis on enhancing existing business within the unit. Engaging with the WTW network and clients regarding specific Italian insurance...

  • Key Holder

    19 ore fa

    Turin, Piemonte, Italia Abercrombie A tempo pieno

    {"h3": "Customer Service Role Overview", "p": "As a Key Holder at Abercrombie & Fitch, you will be responsible for providing exceptional customer service by anticipating and responding to customer needs. You will possess an individualized style that relates to customers and engage them in a genuine way to drive sales and provide an exciting, fast, and easy...

  • Intrapreneurial Business Development Manager

    1 settimana fa

    Turin, Piemonte, Italia Amaris Group Sa A tempo pieno

    About the Role:Amaris Group Sa is seeking a highly motivated and ambitious Intrapreneurial Business Development Manager to join our team. As an intrapreneur, you will be responsible for driving business growth and development within the company.Key Responsibilities:Business Development: Identify and pursue new business opportunities through market analysis...

  • Store Manager

    1 settimana fa

    Turin, Piemonte, Italia Tn Italy A tempo pieno

    Job Summary:We are seeking a dynamic and inspirational Retail Store Manager to lead, coach, and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. The ideal candidate will have proven leadership, coaching, and business management skills gained in a fast-paced retail environment.Key Responsibilities:Develop...

  • Gestore dei Servizi

    1 settimana fa

    Turin, Piemonte, Italia Tn Italy A tempo pieno

    **Descrizione del Lavoro**M.C. Engineering è una società di consulenza specializzata in tecnologia dell'informazione nata agli inizi degli anni Duemila. Con 3 sedi sul territorio nazionale - Torino, Milano, Roma, siamo un partner strategico ad alto contenuto tecnico.**Nostro Approccio**Noi crediamo che l'approccio umanocentrico, la competenza e...

  • Gestore dei Servizi

    1 settimana fa

    Turin, Piemonte, Italia Tn Italy A tempo pieno

    **Descrizione del Lavoro**M.C. Engineering è una società di consulenza specializzata in tecnologia dell'informazione nata agli inizi degli anni Duemila. Con 3 sedi sul territorio nazionale - Torino, Milano, Roma, siamo un partner strategico ad alto contenuto tecnico.**Nostro Approccio**Noi crediamo che l'approccio umanocentrico, la competenza e...

  • Project Manager

    1 settimana fa

    Turin, Piemonte, Italia HITACHI RAIL STS S.P.A. A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Project Manager to join our team at HITACHI RAIL STS S.P.A. as a Technical Lead for our Signalling projects. As an Engineering Specialist, you will be responsible for the overall technical solution delivery on Signalling projects, with a special focus on Italian High Speed lines, for bidding and...

  • Project Manager

    1 settimana fa

    Turin, Piemonte, Italia HITACHI RAIL STS S.P.A. A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Project Manager to join our team at HITACHI RAIL STS S.P.A. as a Technical Lead for our Signalling projects. As an Engineering Specialist, you will be responsible for the overall technical solution delivery on Signalling projects, with a special focus on Italian High Speed lines, for bidding and...