E-commerce Product Owner

3 settimane fa

Roma, Lazio, Italia Bulgari A tempo pieno

Job Description:

We are seeking an experienced E-commerce Product Owner to join our team at Bulgari. The selected person will be responsible for building the E-Commerce product strategy and roadmap, based on the digital commerce ambitions in terms of revenue growth, Digital Customer Experience elevation, and increase customer lifetime value.

Main Responsibilities:

  • Launch new functionalities and optimize existing ones related to purchase, services, delivery, and after purchase for customers by analyzing shopping behaviors, check out funnel, and NPS post-purchase and post-delivery;
  • Engage regularly with business stakeholders to define and align on digital product vision and strategic direction;
  • Identify business challenges, analyze shopping behaviors, check out funnel, and NPS to launch new functionalities and optimize existing ones mainly related to: purchase & payments, online services, online orders, checkout, delivery, and after purchase;
  • Build the product strategy and roadmap and manage the product backlog prioritization in order to achieve maximum value for the product;
  • Clearly communicate product vision, roadmap, and priorities, as well as KPIs benefits and results to a spectrum of audiences from internal and external stakeholders to technical teams;
  • Work closely with cross-functional and cross-market teams as well as other agile teams including development and design to deliver unique experiences;
  • Monitor industry developments with focus in the luxury industry. Develop deep understanding of how client behaviors are evolving and how it changes the meaning of luxury servicing and be pro-active in proposing evolutions;
  • Work using Agile-Lean principles and methodologies, developing product incrementally by looping feedback as it gets built and released as well as continuously improving processes;
  • Adapt product features to local specificities, manage prioritization, roll out, and reporting, engage with local market teams worldwide.

Requirements:

  • Product Management and Technical product development, ideally in Agile environments;
  • Solid knowledge and experience on Agile-Lean principles and practices;
  • Modern leadership and management;
  • Global scope. Understand local specificities and Omnichannel features;
  • Broad knowledge of the E-commerce ecosystem, experience in retail and omnichannel environments is a plus;
  • Fluency in English and Italian;
  • Strong communication skills across technical and non-technical stakeholders;
  • Analytical mindset. Experience in making data-driven decisions;
  • Ability to work with teams at all levels of the organization and manage conflicting needs of stakeholders;
  • Proactive in providing new ideas and solutions.

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