Digital Transformation Specialist

2 settimane fa


Milano, Lombardia, Italia Vodafone A tempo pieno

Job Description

Vodafone is seeking a highly skilled Digital Transformation Specialist to join our SoHo & SME Marketing Team. This role will focus on micro-business customer base (companies with up to 9 employees) with the main objective to maintain and grow the value of mobile and fixed customer base (convergent customers). Additionally, this position will be responsible for the loyalty and reward program for all Vodafone Business segments.

Main Accountabilities:

  • Definition of commercial strategy for Convergent customer base, including pricing definition and outbound/inbound campaigns
  • Customer base and deactivation analysis to identify insights for reaching commercial targets
  • Establishment of close relationships with sales channels to deliver commercial targets
  • Budget planning and monitoring of deactivation and renewal performance
  • Continuous improvement of the commercial offer and customer experience
  • Management of Loyalty & Reward program, including identification of commercial partners and definition of commercial campaigns

Targets:

  • Churn Convergent CB (%)
  • Outflow (€k)
  • Customer Base Management (€k)
  • # accesses to the Loyalty program and related redemptions
  • NPS

Minimum Skills and Competencies:

  • Analytical thinking and problem-solving attitude
  • Strong complexity management skills
  • Collaboration and proactivity
  • Stakeholder management and project management

Must-Have Qualifications:

  • University Degree or equivalent
  • Excellent Excel skills
  • Good understanding of services industry, with knowledge of TLC/ICT a plus
  • BASIC use of SAS a plus

The estimated salary for this role is between €60,000 and €90,000 per year, depending on location and experience. We are an equal opportunities employer and welcome applications from diverse candidates. For more information about this role, please contact your recruitment consultant.



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