Air Logistics Operations Specialist

5 giorni fa

Milano, Lombardia, Italia Kuehne + Nagel As A tempo pieno
Job Title: Air Logistics Operational Care Specialist

Are you looking for a challenging role in logistics where you can utilize your skills to showcase your expertise? We are seeking an Air Logistics Operational Care Specialist to join our team at Kuehne + Nagel As.

Job Summary:

The Air Logistics Operational Care Specialist will be part of a team responsible for coordinating transport activities. This includes executing bookings with partners and gateways, data entry for transport document generation, generating required documentation, and liaising with customer care specialists to ensure specific requirements are met.

Key Responsibilities:
  • Coordinate and align customer deliverables with customer care teams, partners, and suppliers to manage the transportation of customer's cargo.
  • Review and ensure alignment of shipping instructions, including clarifying any deviations or conflicts in contradiction to country regulations, export/import compliance, and rate and routing information.
  • Immediately report problems, operational disputes, or discrepancies to supervisors, managers, or divisional managers.
  • Monitor operational performance of carriers and other vendors and escalate or create awareness if performance and commitments are not being delivered.
  • Initiate and resolve any rate or performance discrepancies.
  • Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.
  • Manage and perform all tasks reliably, accurately, and on-time according to defined operational care standards and KPIs.
  • Drive accurate status and real-time visibility in AirLOG.
  • Negotiate and maintain vendors and support OCC manager to ensure their tariffs are uploaded into AirLOG.
  • Collaborate with the Customer Care Location to ensure we deliver on our customer service commitments.
  • Direct communication with customers on operational topics.
  • Collaborate with the Revenue Care Centre to ensure all costs and exceptions are noted in real-time to enable accurate invoicing and maximize GP.
Requirements:
  • Bachelor's Degree in Economics, Import/Export, Logistics, or related fields.
  • 1-2 years of working experience (experience in Freight Forwarders or Air Logistics would be a plus).
  • Analytical and Organizing Skills.
  • Teamwork.
  • Time Management and ability to meet deadlines.
  • Problem Solving.
  • English language - medium level.
  • Proactiveness.
  • Driving license would be a plus.
What We Offer:

We offer a dynamic and challenging work environment where you can grow and develop your skills. If you are a motivated and results-driven individual with a passion for logistics, we encourage you to apply for this exciting opportunity.

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