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SAP Infrastructure Operations Manager

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Rivoli, Piemonte, Italia General Electric A tempo pieno
Job Description

Job Summary:

This role is responsible for the ongoing management and maintenance of Avio Aero's SAP environments, services, and operations to ensure business continuity, capacity management, and incident response.

Key Responsibilities:

  • Manage day-to-day operational execution of SAP Application Maintenance Support and SAP infrastructure services.
  • Collaborate with the Digital Technology Operations Leader to develop and implement the strategy for the DT Operations stream.
  • Oversee all related SAP services and incidents in accordance with the IT Service Agreement with external providers.
  • Supervise internal and external audits on the SAP landscape, including SOX and CMMC audit requirements.
  • Manage and coordinate the outsourced service delivery teams, controlling and tracking technical and cost aspects.
  • Lead a vendor support team of technical and functional experts, interacting with cross-functional support teams for timely resolution of production application issues.
  • Build strong relationships with multiple stakeholders, including business, support teams, vendors, and end-users.
  • Manage and drive relationships with suppliers, reviewing innovative ideas and improving resolution by reducing the need to escalate to vendors.

Qualifications:

  • Bachelor's degree in Computer Science or related disciplines or Engineering or High School Diploma.
  • Significant experience in SAP environments.
  • Experience in cross-application build of processes (interface management) or AMS topic management or Role and Profiles Governance.
  • Ability to lead and run remote teams, act independently, and as part of a team.
  • High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
  • Fluent Italian and good English knowledge.
  • Work Visa, in accordance with local regulation, is required.

Desired Characteristics:

  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Product Owner SAP, Middleware, and inbound/outbound interfaces.
  • Management of AMS SAP, Basis, Infrastructure, Identity, and Access Management.
  • Management of SAP Audit (SOX, CMMC, and financial audits).

What We Offer:

  • Smart working and work-life balance.
  • Avio Aero promotes remote work and encourages a good, healthy, and satisfying work-life balance.
  • Total Rewards.
  • Performance-related bonuses and local bonus scheme.
  • Flexible benefits platform.
  • GE share plan.
  • Life and injury insurance.
  • Private medical cover.
  • Employee assistant program.
  • Employee special awards (service and recognition).
  • Local special agreements and discounts.
  • English and languages training for you and one member of your family.
  • Technical, Leadership, and development trainings.