Italian Speaker Customer Success Specialist

3 settimane fa


Roma, Lazio, Italia Cross Border Talents A tempo pieno
Customer Success Agent - Italian Language

We are seeking a highly skilled and enthusiastic Customer Success Agent to join our team in Lisbon, Portugal. As a Customer Success Agent, you will be responsible for delivering exceptional support to our Italian-speaking clients via phone, email, and chat, promptly addressing their needs and resolving issues.

Key Responsibilities:
  • Client Assistance: Provide top-notch support to Italian-speaking clients, ensuring their satisfaction with the solutions provided.
  • Issue Resolution: Effectively diagnose and troubleshoot client issues, ensuring their satisfaction with the solutions provided.
  • Data Recording: Maintain accurate records of client interactions and feedback in our CRM system.
  • Client Relations: Foster strong relationships with clients, ensuring high levels of satisfaction and loyalty.
  • Team Collaboration: Collaborate with colleagues and other departments to ensure smooth service delivery and a positive client experience.
Candidate Requirements:
  • Language Proficiency: Native-level fluency in Italian, with at least B2-level English proficiency.
  • Eligibility: Must possess EU citizenship or a Portuguese residence card.
  • Experience: Previous experience in client support or a related field is beneficial but not required.
  • Relocation: Willingness to move to Lisbon, Portugal (Relocation package available for those relocating from abroad).
Benefits:
  • Competitive Salary: An attractive salary package that reflects your skills and experience.
  • Performance Bonus: Potential to earn bonuses based on your performance.
  • Meal and Transport Allowance: Daily allowances for meals and transportation.
  • Health Insurance: Comprehensive private health insurance coverage.
  • Welcoming Bonus: Receive a €2,000 welcoming bonus as a new hire.
  • Relocation Support: Financial assistance for relocation, including help with finding accommodation.

Apply now and take the first step towards a rewarding career with Cross Border Talents in Lisbon, Portugal.



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