Italian Speaker Customer Success Specialist
3 settimane fa
We are seeking a highly skilled and enthusiastic Customer Success Agent to join our team in Lisbon, Portugal. As a Customer Success Agent, you will be responsible for delivering exceptional support to our Italian-speaking clients via phone, email, and chat, promptly addressing their needs and resolving issues.
Key Responsibilities:- Client Assistance: Provide top-notch support to Italian-speaking clients, ensuring their satisfaction with the solutions provided.
- Issue Resolution: Effectively diagnose and troubleshoot client issues, ensuring their satisfaction with the solutions provided.
- Data Recording: Maintain accurate records of client interactions and feedback in our CRM system.
- Client Relations: Foster strong relationships with clients, ensuring high levels of satisfaction and loyalty.
- Team Collaboration: Collaborate with colleagues and other departments to ensure smooth service delivery and a positive client experience.
- Language Proficiency: Native-level fluency in Italian, with at least B2-level English proficiency.
- Eligibility: Must possess EU citizenship or a Portuguese residence card.
- Experience: Previous experience in client support or a related field is beneficial but not required.
- Relocation: Willingness to move to Lisbon, Portugal (Relocation package available for those relocating from abroad).
- Competitive Salary: An attractive salary package that reflects your skills and experience.
- Performance Bonus: Potential to earn bonuses based on your performance.
- Meal and Transport Allowance: Daily allowances for meals and transportation.
- Health Insurance: Comprehensive private health insurance coverage.
- Welcoming Bonus: Receive a €2,000 welcoming bonus as a new hire.
- Relocation Support: Financial assistance for relocation, including help with finding accommodation.
Apply now and take the first step towards a rewarding career with Cross Border Talents in Lisbon, Portugal.
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