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Commercial Project Expert
2 mesi fa
Job Summary
We are seeking a highly skilled Commercial & Technical Project Expert to join our Customer Care global team at De'Longhi Group. As a key member of our OEM partnership team, you will be responsible for managing and coordinating all aspects of OEM service support, ensuring the highest level of customer satisfaction and adherence to quality standards.
Main Responsibilities
- Coordinate and manage the execution of service agreements with OEM partners, ensuring compliance with contractual obligations, deadlines, and quality standards.
- Provide technical support to OEM partners and customers, resolving product-related issues, troubleshooting technical problems, and offering appropriate solutions.
- Collaborate closely with cross-functional teams, including Sales, Engineering, and Operations, to address customer needs, ensure effective service delivery, and promote continuous improvement.
- Conduct regular reviews of service performance metrics, analyzing data and identifying opportunities for process optimization, cost reduction, and enhanced customer satisfaction.
- Develop and deliver comprehensive training programs to OEM partners and internal teams, ensuring a deep understanding of product features, functionality, and service procedures.
- Assist in the creation and maintenance of service documentation, including manuals, troubleshooting guides, and FAQs, to facilitate effective support and troubleshooting.
Requirements
- Bachelor's degree in Engineering, Business Administration, or a related field. Relevant work experience may be considered good as well.
- Proven experience in OEM service management, technical support, or related roles within the manufacturing industry.
What We Offer
- Hybrid work arrangement
- Flexible time and one day-off per month
- Company restaurant
- Technical and soft training
- Job Rotation