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Director of Client Relations

3 mesi fa

Milano, Lombardia, Italia tcc global A tempo pieno

Job Title: Client Director

Compensation: Competitive salary plus annual bonus

Location: Milan, Italy

Employment Type: Permanent

Work Arrangement: 3 days on-site and 2 days remote; remote options available for candidates outside Lombardy.

Required Languages: Fluent in Italian and English; proficiency in additional languages is advantageous.

At TCC Global, we are dedicated to developing innovative loyalty marketing strategies specifically designed for the food retail industry. Our expertise is focused on enhancing customer engagement and reinforcing brand loyalty for leading food retailers worldwide. We are committed to excellence and strive to deliver exceptional results that not only meet but surpass our clients' expectations.

As a Client Director in Milan, you will play a pivotal role in revolutionizing the food retail landscape in Italy. This position involves managing a significant client portfolio, creating and implementing innovative marketing campaigns, and collaborating closely with top-tier teams in Marketing and Operations. You will be responsible for driving substantial sales growth and return on investment while fostering and maintaining essential client relationships. This role offers a unique opportunity to make a meaningful impact in a vibrant and collaborative setting.

Key Responsibilities:

  • Sales Opportunity Identification: Recognize and capitalize on sales opportunities with existing and prospective clients in the food retail sector.
  • Client Analysis: Assess client requirements, market dynamics, and competitive factors specific to food retail.
  • Campaign Development: Design and propose customized campaigns based on comprehensive insights into client needs and market trends.
  • Collaboration: Work in tandem with supply chain, brand, and entertainment teams to ensure alignment with campaign proposals prior to finalizing client agreements.
  • Contract Management: Ensure the proper execution of Letters of Commitment (LOC) and contractual agreements in accordance with company policies.
  • Campaign Performance: Enhance campaign effectiveness through precise projections, impactful communication strategies, and effective collaboration with Project Management and Logistics teams for optimal execution and performance tracking.
  • P&L Responsibility: Oversee the profit and loss for campaigns, demonstrating clear sales growth and positive ROI.
  • Relationship Building: Cultivate and maintain strong commercial relationships with clients and internal teams, emphasizing trust and results.
  • Knowledge Sharing: Provide valuable insights and experiences to peers to enhance team learning and performance.

Key Relationships:

  • External: Clients (Board members/Marketing/Sales/Purchasing), Agencies (Marketing/Advertising/Licensing)
  • Internal: Commercial Director, Local Marketing & Entertainment Team, Local Project Management and Logistics Teams, Local Finance/Legal, Supply Chain, Group Sales Department, Entertainment Team, Omnichannel Team, New Product Development, Group Brands & Licenses

Core Values:

Our core values are integral to our culture and guide our actions:

  • Respect: Treat others as they wish to be treated.
  • Truth: Be honest and open, learning from both successes and setbacks.
  • Collaboration: Enhance our collective intelligence and effectiveness as one team.
  • Care: Show concern for TCC, our future, our colleagues, our clients, and our community.

Knowledge, Skills & Experience:

  • Experience: 5-13 years in sales, client management, account management, or marketing/advertising, particularly within the food retail sector.
  • Industry Knowledge: Proven expertise in the food retail market and experience in selling services within this sector.
  • Skills: Strong analytical capabilities, effective negotiation and persuasion skills, competitive mindset, and business development expertise.
  • Client Orientation: Demonstrated ability to establish and maintain relationships with key decision-makers.
  • Languages: Fluent in Italian and English; proficiency in additional languages is a plus.

Culture Fit:

  • Communication: Excellent listening and questioning skills.
  • Teamwork: Collaborative approach with a balance of strategic vision and hands-on execution.
  • Commitment: High motivation and dedication to achieving results.
  • Innovation: Creative thinker who adapts well under pressure.
  • Resilience: Strong capability for managing challenges and setbacks effectively.
  • Empathy: High level of understanding and consideration for others.
  • Mobility: Willingness to travel internationally as required.

If you possess a proven track record in the food retail sector and are passionate about delivering impactful client solutions, we encourage you to consider this opportunity.