Site Lead, Naples
5 giorni fa
Job Summary
The University of Maryland Global Campus (UMGC) is seeking a highly skilled Site Lead to oversee the day-to-day operations of our Naples location. As a key member of our team, you will be responsible for supervising local field staff, managing staff performance, and ensuring the smooth operation of our site.
Key Responsibilities
• Supervise and lead staff at the assigned site
• Collaborate with key stakeholders for on-site operational needs
• Provide academic and administrative support services to prospects and students
• Manage key student business processes, including community outreach and student recruitment
• Address and resolve staff concerns
• Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns
Requirements
• Bachelor's degree from a regionally accredited U.S. institution or equivalent
• Two (2) years of experience providing quality customer service
• Organization and time management skills; ability to prioritize and manage multiple tasks
• Effective verbal, written, and interpersonal communication skills
• Ability to understand and operate in foreign countries adapting to local rules, complexities, and practices
Preferred Qualifications
• Master's degree from a regionally accredited US institution or equivalent
• Experience with using customer relationship management (CRM) and student information systems
• Experience managing and supervising others in a higher education or customer service environment or relevant work experience
What We Offer
The University of Maryland Global Campus offers competitive compensation and comprehensive benefits for qualifying positions, including tuition remission, generous leave, and healthcare. We are an equal opportunity employer and comply with all applicable federal and state laws regarding nondiscrimination.
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