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IT Technical Specialist

2 settimane fa

Assago, Italia Excis Compliance A tempo pieno

At Excis Compliance, we are seeking a highly skilled IT Technical Specialist to join our team. This is an exciting opportunity for a technical professional who is passionate about providing top-notch support for desktop environments.

About the Role

The successful candidate will be responsible for providing on-site and remote technical support for desktop environments, focusing on break-fix solutions, fault diagnosis, and resolution. They will work closely with end-users and IT support teams to ensure efficient and effective resolution of technical issues, contributing to a stable and productive computing environment.

Main Responsibilities
  • Provide day-to-day local and remote desktop support.
  • Dive into resolving technical challenges with hardware, software, and applications, documenting everything in our ticketing system.
  • Take ownership of customer issues, ensuring they're resolved quickly and efficiently.
  • Apply your skills to provide fault resolution across our suite of approved applications.
Requirements

To succeed in this role, you will need:

  • Solid technical skills, including a deep understanding of Windows operating systems and Microsoft Office 365.
  • Proficiency in Active Directory and GPOs.
  • Hands-on experience with PC hardware troubleshooting and repair.
  • Experience with enterprise anti-virus solutions and helpdesk ticketing systems.