Aftersales System Product Owner

2 giorni fa

Turin, Piemonte, Italia Stellantis A tempo pieno

Job Overview

The Technical Services Department covers various activities, including repair methods, technical assistance, recall campaigns, and warranty processes. This framework provides systems to repairers to perform repairs and service activities, from appointment booking to warranty claim submission. These systems include front- and back-office applications, some of which are mandatory (technical assistance, warranty tools) and others that serve as alternatives to existing market tools or DMS (appointment manager, mobile reception). Interfaces between repairers' DMS and technical services systems ensure seamless integration and enhance the user experience.

In today's scenario, a single activity can be covered by different systems depending on regions and brands. However, several convergence projects are underway to converge into a single tool per activity. New Stellantis systems are built based on platform technology (ServiceNow, Adobe, etc.). Product owners around these systems play a crucial role in providing expertise, support, and consistency.

Key Responsibilities

  • Manage multiple applications intended for the network of repairers.
  • Provide expertise around applications within scope.
  • Understand the interaction of applications integrated into a global ecosystem and interfaces between applications.
  • Describe needs and write functional requirements consistent with business needs and/or the needs of cross-functional projects that rely on the product.
  • Prioritize and arbitrate the product backlog to continually maximize its value.
  • In the case of a program, coordinate with the Product Owners of the products or components with which it interacts.
  • Define and revise the content of product releases in line with business needs and/or the needs of cross-functional projects that rely on its product.
  • Make operational decisions on the product.
  • Ensure the maximum quality of the product.
  • Coordinate user acceptance testing (UAT) with business users and describe acceptance scenarios.
  • Write and update user guides and support documentation that allows communication around developments.
  • Participate in project rituals.
  • Keep the product backlog active.
  • Cooperate with the team in charge of RUN activity.
  • Train and support.
  • Contribute to analyzing user requests and processing tickets that require a high level of expertise.
  • Validate access requests to the applications in scope.
  • Define and follow KPIs.
  • Verify that the business objectives are achieved via the product monitoring indicators and trigger necessary actions at the backlog level if necessary.

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