IT Support Specialist

5 giorni fa


Pisa, Toscana, Italia Angel A tempo pieno
Job Overview

The IT Support Specialist is a crucial role at Angel, where you will provide top-notch technical assistance to our team members. This position requires strong problem-solving skills, attention to detail, and excellent communication abilities.

About the Job

We are seeking an experienced Desktop Technician to join our team. In this role, you will be responsible for providing first- and second-level support for desktops, laptops, and mobile devices. You will troubleshoot network connectivity issues, including off-site LAN and wireless access to our office network, and provide telephone and email support to clients via step-by-step instructions or using remote access software.

Key Responsibilities
  • Diagnose and resolve hardware and software issues involving network connectivity, email clients, teleconference systems, printers, and more.
  • Monitor tickets to ensure SLA response and resolution.
  • Receive incoming calls, handle walk-in guests, and troubleshoot as needed.
  • Consult with third-party support and PC equipment vendors to resolve out-of-scope issues.
  • Provide critical support in troubleshooting and maintaining all system applications and hardware resources.
  • Assist employees with VPN dial-up and wireless connections when working remotely to allow them access to the network.

Requirements

To be successful in this role, you will need:
  • A strong understanding of operating systems, software, and devices.
  • Problem-solving and analytical skills.
  • Verbal and written communication skills.
  • Able to work independently and as part of a team.

Benefits

We offer a competitive salary of $65,000 per year, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Additionally, we value diversity and promote a fair and inclusive work environment.

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