Hospitality Sales Coordinator

2 settimane fa

Roma, Lazio, Italia Hospitality Talents - Recruitment Agency A tempo pieno

Job Description

Hospitality Talents, a recruitment agency specialized in hospitality profiles, is seeking an experienced Groups & Events Coordinator to join their team in Rome.

As a key point of contact, you will ensure a smooth and exceptional customer experience from contract to event execution.

  • Customer Journey Management: Manage customer relationships, ensuring timely communication and seamless event planning.
  • Site Inspections & Briefings: Conduct site inspections and collaborate with the sales team to ensure every detail is covered.
  • Seamless Event Handover: Work closely with the Re-Active Sales Team to ensure accurate event details are handed over, creating a seamless experience for the customer.
  • Client Communication: Build and maintain strong relationships with clients, providing regular updates and proactive communication throughout the event planning process.
  • Cross-Department Coordination: Collaborate with hotel departments to ensure all agreed services are delivered, and exceed customer expectations whenever possible.
  • Event Planning Support: Assist clients with menu planning, food and beverage coordination, room set-ups, décor, entertainment, and more, working with external vendors as needed.
  • Contract Management: Confirm event details and negotiate pricing for food, beverages, and hotel services within the approved guidelines.
  • Event Execution: Ensure that all event logistics run smoothly from set-up to break-down, and that the client is delighted with every aspect of their event.
  • Revenue and Reporting: Help achieve revenue targets through upselling and efficient coordination, and handle administrative tasks such as forecasts and feedback collection.

Requirements

Action-Oriented & Results-Driven: You take initiative and are committed to achieving outstanding results.

People-Person: You build relationships easily and have an engaging personality that makes clients feel confident and excited about their events.

Effective Communicator: You're clear, concise, and able to communicate effectively with both clients and team members.

Problem Solver: You can think on your feet and find solutions to any challenges that arise.

Positive Attitude: You approach every task with enthusiasm and a can-do spirit.

Qualifications & Skills: Fluency in English & Italian is a must.

MICE Expertise: Strong understanding of the MICE (Meetings, Incentives, Conferences, and Exhibitions) environment.

Organizational Skills: Excellent ability to manage multiple events, clients, and logistics efficiently.

What You Bring:

Education & Experience: A minimum of 2 years in a similar role at a property with substantial rooms and meeting spaces.

Team Player: You've demonstrated your ability to collaborate with colleagues and always put guests first.

Event Experience: You've handled everything from room blocks to VIP services, and are comfortable working with all event types.

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