Technical Support Specialist
1 mese fa
Camlin Group is a global technology leader that operates with a vision of bringing revolutionary products to life for a wide range of industries. As a Technical Support Specialist, you will play a crucial role in providing technical analysis and support to our customers, ensuring their equipment operates efficiently and effectively.
Key Responsibilities:- Provide technical analysis of reported customer problems, producing findings, conclusions, and solutions.
- Assist customers with the configuration and integration of our equipment into their operational environment.
- Troubleshoot basic mechanical and electrical connections within customer environments.
- Liaise with other departments to obtain necessary technical information for resolving more complex problems.
- Communicate regularly with customers via phone and email to update them on support cases.
- Provide live support to Field Service Engineers during installation, commissioning, and repair work.
- Create work instructions and training documentation to support customers and field service engineers.
- Maintain accurate records of all field installations using Salesforce (CRM).
- Capture quality issues discovered in the field and raise Non-Conformance Reports (NCRs).
- Prepare dashboards and reports outlining progress, deliverables, and areas for improvement.
- Higher National Diploma (HND) or higher in an engineering discipline, or a minimum of 5 years of experience in a technical application role.
- Previous experience in a customer-facing role.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Office.
- A positive, can-do attitude with a keen interest in learning and developing industry and product knowledge.
- Effective time and workload management.
- Excellent verbal and written communication skills.
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