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Sales Associate

2 mesi fa

Milano, Lombardia, Italia Cartier A tempo pieno
Make a Lasting Impact as a Sales Associate at Cartier

As a Sales Associate at Cartier, you will be the face of our luxury brand, delivering exceptional client experiences and driving sales growth. Your passion for delivering outstanding service and your ability to build strong relationships with clients will be key to your success in this role.

Key Responsibilities:

Client Experience:

  • Ensure a unique and exceptional client experience during a sale
  • Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
  • Adapts according to client(s) needs and motivations
  • Strives to always improve and surprise the client(s)
  • Deals with ease during negotiations and objections
  • Transmits the passion and values of the Maison
  • Acts as the privileged contact for the client(s) in case of After Sales

Client Relationship & Portfolio Development:

  • Cultivates strong client relationships and develops client loyalty
  • Efficiently develops the client portfolio
  • Executes targeted CRM actions
  • Participates to client events and acts as an Ambassador of the Maison

Daily Boutique Operations:

  • Respects all brand and boutique policies and procedures
  • Participates to inventories
  • Participates to the set up and breakdowns at opening and closing of the boutique
  • Participates to the implementation of Visual Merchandising guidelines
  • Assists with special projects when requested

Requirements:

We are looking for a highly motivated and results-driven individual with:

  • Previous experience in the hospitality sector or in luxury Retail
  • Good interpersonal and communication skills
  • Strong attention to detail and customer needs
  • Team-Player approach
  • Fluent in English and Italian

Your Journey with Us:

Our recruitment process typically involves three stages:

  • 1st Stage: After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
  • 2nd Stage: Interview with the Boutique Director
  • 3rd Stage: Interview with the HR Manager