Automation Expert for Packaging Equipment Support

3 ore fa


Parma, Emilia-Romagna, Italia Sidel A tempo pieno

About Sidel
Sidel is a leading company in the packaging industry, committed to providing innovative solutions to its customers. Our mission is to help our clients improve their productivity and efficiency while ensuring the highest quality of products.

Job Overview
We are seeking an experienced Automation Expert to join our Regional Product Support Back Office Team based in Parma, Italy. As an Automation Expert, you will be responsible for securing the operational follow-up and technical support of all Pal & Depal products throughout their entire life cycle.

Your Mission
Your primary objective will be to ensure that the population of colleagues (mainly FSE, ISM, PM, CCM) in contact with customers are well-supported through email, tickets, telephone, and onsite missions. You will also secure the preparation and distribution of documentation concerning automation issues to customers and FSE, as well as communicate with central product support about identified issues and Non-Conformities.

Requirements
To succeed in this role, you will need at least 5 years of technical assistance, field experience, or engineering in packaging equipment (automation side). You must have a good understanding of electrical fundamentals (safety equipment, sensors, motion, servo drivers, inverters) and knowledge of PLC platforms (specific knowledge of Siemens S7 SCL-Graph-Awl, B&R, Rockwell Automation is a plus).

Preferred Skills
A Master's or Bachelor's degree, or equivalent, in a relevant field is required. Fluency in English is essential, and a good level of Italian/French is an advantage. Experience with HMI platforms (specific knowledge of ZenOn, Citec, and/or InTouch is a plus) and Motion platforms (specific knowledge of Danfoss, Schneider, B&R is a plus) would be beneficial. Additionally, proficiency in Root Cause Analysis methodology for issue resolution is necessary.

What We Offer
We offer a competitive salary of around €60,000 per annum, commensurate with experience. You will also receive a comprehensive benefits package, including health insurance, pension plan, and paid time off.

Location
This role is based in Parma, Italy, which offers a unique blend of culture, history, and natural beauty. As part of our Regional Product Support Back Office Team, you will work closely with our colleagues in Europe and Central Asia.

How to Apply
If you are a motivated and experienced Automation Expert looking for a new challenge, please submit your application. We look forward to hearing from you



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